Account Activation-Senior Account Coordinator -Canada

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

The Senior Account Coordinator plays a crucial role in supporting the Account Leadership team, including the Global Client Serving Partner and Global Sales Executive in executing strategic planning, relationship management, and go-to-market initiatives. This position is responsible for facilitating account growth strategies and serving as a key point of contact for internal teams, focusing on enhancing client engagement and ensuring excellence in account management across one or more accounts. The individual will assist in driving account team collaboration, conducting internal needs analyses, and fostering connections within the firm to support account objectives.

Select Responsibilities:

• Collaborate with account leadership to develop and implement action plans that support account growth strategies, ensuring alignment with global account leadership.
• Assist in facilitating semi-annual account planning and quarterly sessions to align strategies and actions effectively.
• Identify changes to key executives, potential connection points, and materials of interest to create and deepen client relationships.
• Work across functions to enhance client experience and relationship-building activities, advocating for relevant sector strategies and priority service offerings.
• Provide curated, highly relevant knowledge to account teams focusing on business analysis, research, competitive intelligence, and firm thought leadership to deepen client relationships and expand opportunities.
• Assist in the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
• Build and maintain internal firm relationships to ensure cohesive account management and effective routing of operational matters.
• Support project management for key deal pursuits, assisting with connections to pursuit resources for proposal responses.
• Co-develop and deliver onboarding processes for new leadership and team members within the account.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
  • Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.
  • Leverage firm wide tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.
• Share knowledge collaboratively with peers and interdependencies

Professional Experience:

• 7-9 years of experience in a professional services firm, with a focus on sales enablement preferred.
• Experience in internal or external consulting, particularly within a global matrixed organization, is advantageous.
• Ability to use qualitative and quantitative research and analysis methodologies to synthesize information and provide executive summaries of essential insights.

Knowledge and Skills:

Soft Skills:

• Strong communication and consultative skills, with the ability to engage effectively with various stakeholders.
• Excellent networking abilities and emotional intelligence to build strong relationships.
• Agility in navigating ambiguity and a proactive approach to taking initiative in a dynamic environment.

Technical Skills:

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Experience in leveraging in house financial reporting tools to perform data analysis and presentation creation.
• Familiarity with project management and procurement portals is preferred.
• Experience leveraging AI to develop meaningful summaries, recommended actions, and enhance messaging and pitch decks, including validating and refining AI outputs.

Desirable Skills:

• Experience in negotiations with internal stakeholders and peers.
• Familiarity with Microsoft BI and sales/account management tools.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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