AWS-P And OM CoE-Project Coordinator-Associate

Akamai Support Engineer Senior

The Opportunity

We are looking for an Akamai Support Engineer Senior  to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for Akamai Support Engineer expert across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. 

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

Qualification and Competencies:

• Bachelor’s in computer science or related field

• 3 to 7 Years of experience in Akamai application
• Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer-facing applications and business processes.

• Handle multiple priorities and assignments with excellence and precision.
• Directly support line of business development teams, provide guidance to them on implementation and changes for customer-facing applications.
• Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications.
• Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN.
• Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendors and professional service teams on delivery related activities and strategy.
• Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA's.
• Manage service requests related to domains, Firewalls, DNS and URL redirects.
• Document technical information, notes, user guides, etc. for internal or client use.

Qualifications

Must have Skills:

• Total Relevant Experience – 3 to 7 Years
• Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP).
• Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity.
• In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities. Experience supporting customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption.
• Proficiency in scripting.
• Cloud Technologies: AWS (EC-2. ELB, VPC, ECS, EKS, ElasticCache, RDS, S3, Cloud Formation, Cloud Front, Cloud Watch)

What you will do: 

• Provide day to day Application Management support for Akamai support across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on Akamai solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Defect resolution and defect analysis related to Akamai.
• Keep abreast of industry trends, emerging technologies and Akamai best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical Akamai applictions.
• Available to work on shift hours depending on the requirement of the client

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you