Supplier Relationship Analyst

Supplier Relationship Analyst

Location: Wrocław / Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Support the Supplier Relationship Manager in managing the assigned IT strategic managed services contract(s) to provide transparency on vendor performance and contract compliance by ensuring the appropriate controls and processes are in place to reduce risk, improve vendor performance, optimize contract value, and ensure partnership efficiency.

Your key responsibilities

Team:

1. Report to, and be accountable to, the Vendor Management Lead
2. Collaborate with peers and other teams maintain consistent vendor management practices across SRM.
3. Provide back-up support for team members during their absence.

Pre-contract Execution Support:

1. Leverage current contracts and market data to use as a benchmark (pricing, SLAs, etc.) against which supplier proposals can be compared and baseline contracts developed
2. Support the RFI/RFP/contracting process with focus on performance standards and governance.

Contract Management:

1. Support the configuration of internal CLM tool with all information and workflows required to manage the contract
2. Track supplier compliance to the contract, including contracted deliverables and obligations; following up with EY and Supplier as needed and escalating when necessary   
3. Support the identification of cost avoidance/reduction opportunities

Performance Management:

1. Validate supplier provided performance and SLA/KPI reports and identify points of difference between those reports and EY generated view and facilitate discrepancy resolution, escalating when necessary; identify performance trends; oversee go-to-green plans and tracking
2. Report on Supplier achievement of performance obligations and SLAs/KPIs and support the provision of analysis and insights
3. Recommend SLA/KPI methodology updates and improvements
4. Identify, confirm, track and ensure application of service credits and earn-backs
5. Support the development of, and distribute, scorecards and metrics (e.g. spend, performance, customer satisfaction, compliance, etc.)
6. Support the development of, and distribute, performance dashboards that include key scorecards and metrics

Relationship Management:

1. Develop and run a management plan for assigned managed services agreement
2. Identify and report pain points, improvement opportunities and relationship status of strategic vendors through interviews, workshops and performance
3. Establish and manage governance for assigned vendor contracts and relationships
4. Identify and manage stakeholders
5. Develop regular stakeholder reporting and produce and provide strategic vendor reports to key stakeholders

Financial Management:

1. Support the establishment of contractual financial obligations and calculations in internal CLM tool
2. Support verification of invoice accuracy
3. Support the identification of cost avoidance/reduction/optimization opportunities and proposal of recommendations
4. Track and manage Supplier discounts, rebates, volume discounts, Innovation Fund utilization
5. Track and report benefits and value realization metrics
6. Support the identification of further benefit and value optimization opportunities

Skills and attributes for success

• Bachelor’s degree
• Strong relevant experience
• Strong analytical skills, particularly commercially/financially 
• Good communication skills
• Strong methodical, detailed, and quality approach
• Strong teaming attributes
• Excellent reliability and accountability
• Good business and IT industry awareness
• Experience working in a multicultural global environment

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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