Talent Product Consultant - Service Delivery

Talent Product Consultant - Service Delivery

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

The Talent Product Consultant is responsible for leading the deployment of new or changed product solutions for Talent Service Delivery, as defined by the strategic direction and global Talent prioritization processes. This role will work with the Talent Solutions team and relevant global Talent functions to drive aligned execution of improvements and changes to Talent function process, technology, and data, ensuring outcomes that further Talent strategy and have positive impact on end-user experience and business value.

Your key responsibilities

• Manage end‑to‑end delivery of Talent process, technology, and service improvements.
• Oversee daily project management: scope, requirements, timelines, risks, and resources.
• Ensure effective stakeholder engagement and clear communication throughout the project lifecycle.
• Plan and approve testing cycles (SIT, UAT, SRT) across Regions and Functions.
• Define and monitor KPIs to track progress and adoption.
• Partner with Talent Delivery Strategic Consultants, Product Owners and Analysts to ensure a seamless end‑to‑end delivery journey.
• Ensure process compliance with ISQM and embed required controls.
• Lead SMR teams across Talent and EY Technology.
• Use data insights, process mining and employee listening to identify improvement opportunities.
• Support business case development and governance submissions for investment or change requests.

Problem Solving & Decision Making

• Design globally consistent solutions that respect regional differences.
• Prioritize competing stakeholder requests using a logical, transparent approach.
• Identify risks and propose ISQM‑compliant mitigation strategies.
• Recommend automation and efficiency improvements.
• Reduce duplication across Talent processes, tools, and frameworks.

Supervision & Collaboration

Supervise internal and external project teams and vendors.
Ensure work aligns with Global Talent standards and expected quality levels.
Work closely with the Talent Product Owner, Talent Solutions teams, EY Tech Consulting and Enterprise Technology.

Skills & Attributes

Strong knowledge of ISQM, Talent processes, and EY technology landscape.
Excellent consulting, communication and influencing skills.
Ability to lead through ambiguity and drive outcomes in a complex global environment.
Strategic mindset with strong problem‑solving capabilities.
Experience working across multiple time zones and cultures.

Skills and attributes for success 

• Bachelor’s degree required; Master’s preferred.
• Proven experience designing and delivering employee lifecycle processes.
• Strong background in change management, analysis, and complex project delivery.
• Experience working in fast‑paced, ambiguous environments.
• Knowledge of ServiceNow, automation and AI is an advantage.
• Excellent command of English.
  
  

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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