Microsoft Teams Team Room Meeting Specialist

Location: Wrocław / Katowice

Hybrid model: 2 days office/3 days remote

Microsoft Teams Team Room Meeting Specialist

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment.

Your key responsibilities

• Manage and guide via managed service provider relationship, continuous improvement efforts to direct budget and scope management of all planned and in progress projects and directives for Meeting room experience.
• Manage and drive as needed managed vendors, among others to maintain the services’ overall integrity, consistency, and compliance to internal mandates.
• Review and support the level 3 operations and managed vendor team with resolving complex outages, incidents and problems, escalation to the global support partner and/or the product vendor when needed, outage impact analysis.
• Support the Service Owner with the technical knowledge and service design.
• Develop new integrations and customer specific features.

Skills and attributes for success

• Degree in Computer Science or relevant work experience.
• English language skills - excellent written and verbal communication.
• Minimum 8 years of experience in Audio\Video, MS Teams, Windows, Azure.
• Technical experience in a large diverse audio & video environment.
• Knowledge and proven experience in the use of ITIL within and operational organization IT Infrastructure Library (ITIL) service management (Foundation / intermediate lifecycle certifications – an advantage)
• Experience in a customer service role and business management role - nice to have.
• Strong teamwork and collaboration skills.
• Strong customer orientation and able to manage customer expectations.
• Initiates, builds, and maintains productive customer relationships.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

To qualify for the role, you must have

• A successful candidate will be an expert in design & configuration of conferencing room and support
• Experience with Video and Audio end point and infrastructure devices. (codec, touch panel, control panel, cameras, speakers, mics, WPD,DSP, etc)
• Knowledge in MS Teams and Teams meeting room devices
• Hands on experience with Trio/ Poly CCX and related audio conference devices
• Experience in Microsoft surface hub devices
• Knowledge in windows and other OS Skills
• Good knowledge in Azure, Intune, Policies, PMP (ProPortal), Poly Lens, monitoring tools
• General networking skills required (TCP/IP, SNMP, etc.)
• Add on knowledge M365
• Strong communication skills and ability to collaborate with clients, business consultants and Project Managers

Ideally, you’ll also have

• Deploying MTR (Windows & Android), Surface hub, Trios, and other meeting room devices (Hp/Poly, Crestron, Logitech, Jabra, CISCO)
• Handling Meeting room device projects around the globe from starting to delivery
• Periodical firmware and OS upgrades for devices, if necessary, Vendor management in case of hardware issues
• Provide Guidance to OSTS for the submission of request form requesting for Windows Login & Microsoft TEAMs Account creation,
• Escalating to relevant teams internally in case of a delay in Account Readiness, Password Resets etc.,
• Liaising with the local Contact / Location for MTR’s Installation and providing guidance remotely on the Package Installation / Re-Installation on the MTR Device,
• Ensuring MTR’s Deployment is successful by cross-checking MTR’s registration on Teams Admin Console and testing a video call through it,
• Custodian of Knowledge Articles related to MTR’s deployment and advanced support, responsible for keeping the KBs always updated,
• Maintain MTR’s Inventory (for each location) in terms of IP Address, Windows & Skype Login details etc.,
• Experience with Utelogy as a monitoring platform for AV devices

What we look for

We’re looking for a self-driven specialist, who will be able to adjust to rapidly changing environment and provide high quality service to our customers and Service Owner.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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