Change Manager

Location: Wrocław / Katowice

Hybrid model: 2 days office/3 days remote

MST Change Manager

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

We are seeking a highly motivated and experienced Organizational Change Management Specialist to lead and support change initiatives across the organization. The ideal candidate will have 5+ years of experience in change management, strong communication skills, and the ability to develop and implement change management strategies. You will be responsible for conducting change and stakeholder assessments, collaborating with communications and learning specialists to develop an end-to-end change management approach and monitor the progress of change initiatives to ensure successful transitions.

Your key responsibilities

• Create and execute plans that apply change management principles to manage the human aspects of Mercury changes, including but not limited to New Mercury Solutions, Functional Releases, and Technical System Upgrades.
• Work closely with the Mercury functional and technical teams to identify and assess changes that may impact Mercury users and develop appropriate mitigation plans.
• Identify and engage with key stakeholders at all levels of the organization to ensure their buy-in and support.
• Collaborate with Communications and Learning Specialists to incorporate their approaches into the overall change management plan.
• Track the progress of change initiatives, measure their effectiveness, and make adjustments as needed.
• Provide regular updates to senior management on the progress of change initiatives and gather feedback to identify areas for improvement.
• Identify and address potential resistance to change, develop strategies to overcome obstacles, and ensure smooth transitions. Escalate issues to MST User adoption leadership as needed.
• Provide guidance and support to employees and managers throughout the change process.
• Monitor the change management scope of work and initiatives to ensure activities are occurring as planned, including scope, budget, and schedule.
• Work with MST leadership to drive progress on key process improvement and change management initiatives.
• Ensure alignment with organizational and business strategic objectives.

Skills and attributes for success

• The ability to influence and motivate stakeholders, as well as communicate effectively with diverse audiences.
• The ability to lead and manage complex and potentially difficult conversations with key stakeholders from the Mercury Program and other Global Functions.
• A solid executive presence with the ability to communicate persuasively, clearly, and confidently to various stakeholder groups, including C-suite-level audiences and production country change management teams.
• The ability to assess the impact of change, identify potential risks, and develop effective solutions.
• Knowledge of various change management frameworks and best practices.
• A relevant background in understanding organizational behaviour and human dynamics.
• Strong project management skills, including the ability to manage multiple tasks, prioritize effectively, and collaborate with others.
• Excellent written and verbal communication skills, including facilitation, strong listening, and interpretation skills.
• Proficient in PowerPoint, with experience in developing executive-level presentations.

Ideally, you’ll also

• Inclusive and globally aware mindset

• Flexible and adaptable; able to work effectively at all levels in an organization and in ambiguous situations

• Ability and flexibility to work in a virtual environment across multiple time zones
• Some minimal travel may be required
• Ideal candidate has prior experience supporting developmental change management (documentation, training, knowledge) for SAP systems

What we look for

To excel in this role, we are looking for an experienced change manager who strives to exceed client needs, keeps in touch with the newest change management models and utilizes evidence-based and systematic approach solutions to managing changes. You are a role model who is creative, sets the tone for quality and delivers continuous improvement. Ultimately, you are a professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions, valuing and leveraging diverse perspectives.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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