Assistant Manager - Consulting Operations

Assistant Manager - Consulting Operations

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY GDS Poland is part of a global integrated service delivery network. We support EY teams worldwide, offering a dynamic work environment and opportunities for development across various business areas.

The opportunity

The Assistant Manager position plays a key role in supporting operational functions within GDS Consulting Operations. The person in this role will be responsible for analytics, resource forecasting, and performing various operational tasks across the company. This is an excellent opportunity to learn how the operations department in a consulting business works and how it is organized.

Your key responsibilities

• Support the business in delivering operational, learning, and compliance KPIs
• Identify, recommend and drive process improvements and automations that add value for stakeholders
• Perform regular analysis of budgets, actual and forecasted results, productivity, and utilization, as well as ad hoc analyses to meet business needs
• Collaborate in the budgeting process by creating headcount development plans and utilization targets
• Act as a business advisor to consulting client-facing teams and leadership by providing timely reports, presentations, dashboards, and insights
• Liaise with other departments within the delivery center (HR, Recruitment, Finance, Experience Management, Procurement) to clarify exceptions, improve processes, and solve challenges
• Prepare reports and perform quality reviews of generated reports
• Ensure process documentation is completed and archived

To qualify for the role, you must have

• Strong analytical skills with attention to detail
• Minimum 6 years of working experience
• Very good English communication skills, both oral and written
• Proficient negotiation and conflict management skills
• Strong client service focus with a sense of urgency in resolving issues
• Flexibility in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills

Ideally, you’ll also have

• Experience with Power BI
• Experience with Power Automate
• Proficiency in Polish

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.