On-site Technology Support Specialist

On-site Technology Support Specialist (Associate) Enterprise Technology (ET)

Enterprise Technology (ET) provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY professionals globally. As part of ET, you will be at the forefront of enabling innovative technologies, including emerging collaboration tools and world-class infrastructure.

Our aim is to deliver an outstanding customer experience through continuous innovation, supported by operational excellence that ensures efficient, high-quality services and solutions. You will work closely with technologists and business specialists in a fast-paced environment, offering exciting learning opportunities, career growth, and the chance to make a meaningful impact.

The Opportunity

As part of Enterprise Technology, the On-site Technology Support Specialist plays a key role in helping our customers achieve their objectives and contribute to building a better working world. This is achieved by delivering fit-for-purpose, high-quality support services.

This role provides on-site technology support by performing a wide range of technical activities. The successful candidate will demonstrate the ability to prioritise tasks, work across multiple hardware and software platforms, and operate effectively in a fast-paced environment.

Key Responsibilities

• Facilitate and support the deployment of hardware and software to end users, including installation, configuration, and testing of more complex equipment.
• Support provisioning and deprovisioning processes, including setting up technology for new hires and recovering equipment from departing employees.
• Assist with or coordinate hardware repairs and software reinstallation to resolve end-user incidents.
• Troubleshoot and resolve incidents related to standard end-user hardware and software, including mobile technologies, while identifying trends to prevent recurring issues.
• Provide after-hours support for escalated issues, under minimal supervision.
• Perform asset management activities (procurement, inventory, tracking, distribution) in line with EY policies and processes.
• Provide off-site technical support for firm-sponsored events and meetings.
• Support office moves, buildouts, and relocations from a technology perspective.
• Act as “remote hands” for other ET functions (e.g., Telecommunications and Hosting).
• Maintain a strong understanding of EY Technology services to effectively support end-user needs.
• Anticipate and resolve technology issues that may impact productivity.
• Work under direct supervision, with regular guidance on task allocation and performance.
• This role requires physical presence and is based on-site at an EY office.

Skills and Attributes for Success

• Strong analytical and troubleshooting skills to resolve escalated end-user incidents.
• Ability to prioritise tasks and communicate effectively with end users regarding progress and timelines.
• Sound decision-making skills within the scope of individual user issues.
• A Bachelor’s degree or equivalent work experience is preferred.

To Qualify for the Role, You Must Have

• Excellent communication, interpersonal, organisational, and time management skills.
• Strong customer service orientation.
• Ability to engage effectively with all levels of end users and IT personnel.
• Strong collaboration skills with peers and supervisors.
• Approximately 2–4 years’ experience in end-user technology support.

What We Offer

You will be part of a globally integrated and diverse team, with access to the tools and opportunities needed to grow and develop your career.

• Continuous learning: Build the skills needed for the future.
• Flexibility: Work in a way that suits your lifestyle while making a meaningful impact.
• Leadership development: Gain the coaching and confidence to lead.
• Inclusive culture: Be empowered to bring your authentic self to work.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process and employment lifecycle.

EY is an inclusive employer and supports flexible working arrangements where possible, enabling you to balance personal priorities while delivering exceptional client service.

Apply Now

If you meet the above criteria, we encourage you to apply as soon as possible and make your mark at EY.