Microsoft Dynamics 365 F&O Senior Functional Lead

The D365 Senior Functional Consultant will act as a subject matter expert (SME) in Microsoft Dynamics 365 Finance and Operations, with a focus on Supply Chain. This role involves evaluating client requirements, analysing business processes, and identifying operational challenges to design and implement effective, value-driven solutions using the D365 platform.

We are looking for a dynamic and experienced professional who combines deep technical expertise with strong business acumen. The ideal candidate will have a successful track record in industries such as manufacturing, food and beverage, FMCG, financial services, retail, and wholesale distribution. This role is well-suited to someone who thrives in fast-paced environments, enjoys solving complex business problems, and is passionate about leveraging technology to drive transformation and efficiency. 

Duties & Responsibilities

• Lead in discovery meetings with the client to understand current business processes that need to be incorporated into D365 FSC
• Lead in design sessions with formulate the to be D365 solution.
• Work with the client to understand legacy data components and identify the appropriate location for such data in D365.
• Validation of business practices and processes in Dynamics based on discovery analysis
• Conducting GAP analysis to determine the difference between application and business processes Lead end-to-end implementations of D365 F&O Supply Chain modules.
• Configure D365 modules including Inventory, Master Planning, Production, Demand Planning, Procurement, Warehousing, transportation and asset management.
• Mentor junior consultants and support knowledge transfer.
• Manage stakeholder expectations and ensure project milestones are met.
• Support pre-sales efforts with solution design and proposal development.
• Identify creative solutions for processes that aren’t fully accomplished by standard D365
• Develop and deliver presentations to customers by outlining findings and recommendations to guide the implementation of the identified solution
• Translate functional business objectives and critical success factors into functional documents
• Configure application as appropriate to conform to business process definition
• Train users in a hands-on methodology and develop training documentation
• Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
• Maintain and expand client relationships through delivery of high-quality services
• Fully utilize Microsoft Technology and the Microsoft Azure Stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365, etc.)

Experience and qualifications

• 5+ years of significant industry experience
• 5+ years of D365 FSC/AX implementation experience required
• Minimum of 4 or more Dynamics full life cycle implementations
• Microsoft certifications in Dynamics D365 FSC
• BA/BSc/BCom in Computer Science, or Accounting preferred
• Exceptional interpersonal, communication and relationship building skills
• Ability to work in a fast-paced environment and effectively meet deadlines
• Excellent demonstration and presentation skills
• A passion for client success and enthusiasm for the products we implement
• Ability to travel to provide services to clients

Additional requirements :

• Strong interpersonal/relationship building skills
• Advanced level of experience in warehouse, retail or asset intensive industries
• Desire to constantly assess and incorporate new technologies and software into their skillset
• Deep understanding of supply chain processes: demand planning, inventory management, procurement, logistics, and warehousing.
• Strong documentation and presentation skills.
• Experience with Power Platform, Azure DevOps, and integration tools is a plus.
• Strong project implementation skills (planning, data conversion, module setups, training, project management, reporting)
• Proactive approach in communicating project status and project risks to all parties, internal and external
• Ability to work in a fast-paced environment and meet deadlines under pressure (conscientious)
• Ability to work independently as well as perform in a matrix project environment with cross-functional teams
• Structured approach to problem-solving and project execution. Good time management, well organised, consistently meeting commitments and creating high level deliverables.