Johannesburg- United Support Services IT Assets Stock Controller (Associate)

United Support Services IT Assets Stock Controller (Associate)

Enterprise Technology (ET)

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

As part of Enterprise Technology, the Unified Support Services Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The Unified Support Services IT Assets Stock Controller Handles the IT assets management to support to customers within the country and the Johannesburg site by performing a Series of IT Hardware Assets Management (HAM) Tasks. This professional demonstrates ability to prioritize tasks, working with various IT assets, in a fast-paced & a client-Centric environment.

Your key responsibilities

• Accurate IT assets Stock count
• Preparing and Reporting on the IT consumable usage and Stock Availability
• Timely closure of SNOW tickets (within SLA)
• Inspecting the stockroom for cleanliness
• Checking and responding to emails Timeously
• Receiving new of stock
• Creating of Transfer Orders (TO)
• GRV of new stock on SNOW
• Preparing new Employee Laptop packs according to The Standard Process
• Assisting the concierge client Facing team with End User Request
• Filing important documents of assets that are issued out to End users
• Ensuring Assets descriptions are matched on SNOW before uploading devices
• Labelling and scanning of assets in The Storeroom
• General Admin Tasks
• Escalate any Risks or Gaps Identified to management
• This role is required to physically work in an EY office.

Skills and attributes for success

• IT Hardware Assets Management Experience
• Understand Technology Terminologies and Asset Types
• Accurate and Attentive to Details
• Collaborative
• Highly Client Centric
• A bachelor’s degree or equivalent work experience is desirable.
• To qualify for the role you must have
• Excellent communication, interpersonal, organizational, and time management skills.
• Excellent customer service attitude.
• Ability to liaise and work effectively with all levels of end users and IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 2-4 years of experience in Hardware Assets Management

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
• We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.