TechOps1-DE-CloudOpsAMS-DesktopSupportEng-Staff

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Career Family:Tech Ops
Role Type    Support Engineer - MAC
Position Summary:  

Skilled MacBook Engineer with expertise in managing macOS devices using Microsoft Intune and JAMF Pro. Engineer will be responsible for ensuring the efficient and secure deployment, configuration, and management of MacBook devices within our organization. This role involves collaborating with IT teams, providing technical support, and staying updated on industry best practices.
 

Specific Responsibilities

• MacBook Management:
  • Deploy, configure, and maintain MacBook devices across the organization.
  • Ensure macOS devices are up-to-date with the latest operating system and software patches.
  • Troubleshoot and resolve hardware and software issues on MacBook devices.
• Microsoft Intune Management:
  • Implement and manage Microsoft Intune for macOS devices to enforce security policies, software deployment, and remote device management.
  • Create and maintain device profiles, compliance policies, and conditional access rules.
• JAMF Pro Administration:
  • Administer the JAMF Pro platform for macOS device management, including policy creation, package deployment, and inventory management.
  • Develop and maintain automated workflows and scripts using JAMF Pro's scripting capabilities.
• Security and Compliance:
  • Enforce security best practices for macOS devices, including encryption, firewall configurations, and application whitelisting.
  • Ensure compliance with organizational policies and industry regulations.
• Documentation and Training:
  • Create and maintain documentation related to MacBook management processes and procedures.
  • Train end-users and IT staff on macOS device usage and best practices.
• Vendor and Software Management:
  • Collaborate with vendors to evaluate and procure hardware and software solutions for macOS devices.
  • Manage software licenses and subscriptions related to macOS applications.
• Stay Informed:
  • Keep up-to-date with industry trends and emerging technologies related to macOS device management, security, and productivity tools.

Leadership Competencies for this level include

• Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
• Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
• Communication: Articulates information clearly and presents information effectively and confidently when working with others.
• Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
• Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in managing and supporting MacBook devices within an enterprise environment.
• Strong proficiency in macOS, including configuration, troubleshooting, and scripting.
• In-depth knowledge of Microsoft Intune and its application to macOS device management.
• Proficiency in administering JAMF Pro for macOS device management.
• Familiarity with cybersecurity best practices for macOS devices.
• Excellent problem-solving and communication skills.
• Certifications in macOS, Microsoft Intune, and JAMF are a plus.

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