TechOps-DE-CloudOps-Support Center Practitioner-Staff

TechOps - Tech Support Center Practitioner Staff:

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an Infrastructure and Operations Engineer with 3–4 years of hands-on experience in Cloud environments. This role focuses on supporting Windows and Linux platforms, basic networking, application operations, and DevOps support with minimal prior application context. The engineer will work on deployment processes, basic development practices, and ITSM workflows including Incident, Change, and RCA. The position involves extensive use of observability and monitoring tools such as Splunk, New Relic, Grafana, Zscaler, OEM tools, and database performance analyzers, within a well-documented environment supported by SOPs, KEDB, technical upgrade, and OCM documentation.

Your Key Responsibilities

• Support Windows and Linux OS environments with basic networking and application troubleshooting
• Knowledge of best practices around development, deployment, ITSM (INC, CHG, RCA) etc
• Support ServiceNow re implementation, including Telemetry and ITOM adoption
• Apply prior Helpdesk / L1–L2 support experience to resolve operational and DevOps issues
• Monitor and troubleshoot using Splunk, New Relic, Grafana, Zscaler, OEM tools, and DB performance analyzers
• Maintain and support CI/CD pipelines using Harness
• Familiarity with AWS

Must haves

• Hands-on experience with Windows and Linux operating systems
• Basic networking knowledge (DNS, ports, connectivity, firewalls, etc.)
• Application support knowledge with ability to learn application context quickly (zero prior context expectation)
• Understanding of basic development practices and deployment processes
• Prior experience in Helpdesk / L1–L2 support roles
• Experience using monitoring and observability tools such as Splunk, New Relic, Grafana, and other OEM monitoring tools
• CI/CD pipeline support experience, especially with Harness for Continuous Delivery
• Exposure to middleware and application servers: Apache Tomcat, Oracle WebLogic, IBM WebSphere

Good to have

• Familiarity with AWS cloud services, preferably supported by certifications
• Experience supporting enterprise-scale, production environments
• Experience with Zscaler for security and network access management
• Exposure to any ITSM platforms like ServiceNow,
• Understanding of Telemetry and ITOM concepts within ServiceNow

Skills and attributes for success

• Strong fundamentals in Windows and Linux OS, basic networking, and application support
• Ability to quickly understand application context with minimal onboarding or prior knowledge
• Solid troubleshooting mindset backed by prior Helpdesk / L1–L2 support experience
• Familiarity with ServiceNow, including Telemetry and ITOM concepts
• Willingness to work in a 24x7 rotational shift-based support environment.
• You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
• You will anticipate and identify risks within engagements and share any issues with senior members of the team.
• In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.