Quality_Consulting DEX Lead_Senior Manger_CBE

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Manager position – GDS Consulting DEX Lead

The opportunity

This position is responsible to drive delivery excellence and measuring the same through variety of methods.

This role will

• work with the project team as reviewer and enabler in helping them adopt project management methodologies, processes, procedures, reporting and quality control in their projects. 
• provide insights to leadership team on areas that need improvement. 
• be responsible for ensuring that the defined standards are implemented via rigorous review processes.

Your key responsibilities

• Develop an environment recognized for continuous improvement, innovation and best practices across service and delivery excellence.
• Perform delivery reviews, evaluate and provide balanced score card for projects and portfolios
• Establishment and maintenance of organizational delivery excellence strategy
• Develop an environment recognized for continuous improvement, innovation and best practices across service and delivery excellence.
• Enable project team to attain high customer satisfaction and quality management to ensure attainment of metrics and goals
• Ensure compliance with delivery / service metrics through balance score card system
• Foster open sharing of project health and project related knowledge management 
• Collaborate and cooperate with various internal teams to establish delivery excellence practices
• Foster strong working and collaborative relationships within organization to bring best practices
• Responsible and empowered to lead Software Process Improvement (SPI) activities
• Evaluate industry quality best practices; Collaborate with quality team to identify and customize methodologies to meet unique organizational and business model needs;
• Participate in enhancing internal systems and tools to support delivery excellence
• Review projects to help them through risk management

Skills and attributes for success

• Strong communication skills and ability to collaborate with business delivery teams.
• Ability to drive continuous improvement initiatives 
• Ability to drive process and technical audits
• Analytical thinking.
• Strong team-player and self-started attitude.
• Ability to lead diverse teams
• Ability to create quality process documentation.
• Well organized, attentive to details attitude.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) 
• Approximately 12 to 15 years of overall experience with minimum 3 years of delivery management experience
• Knowledge of project management tools like JIRA, TFS, Azure DevOps
• Experience in driving improvements using lean/ Six sigma techniques 
• Exposure & Knowledge on Quality Process & Improvement tools.
• Should be able to handle Risk management and customer escalations.
• Should be able to interact across different layers within the organization.

Additionally, good to have 

• Knowledge of DevOps and automation tools.
• Knowledge on Managed services programs (ITIL V 4).
• CISA, SOX, Internal Audits, risk transformation field.
• Experience in defining processes for teams.

Ideally, you’ll also have

• Experience in project audits and reviews.
• Ability to drive process improvement initiatives.
• Assessing the risks of the project by analysing the data / metrics.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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