Customer tech-Adobe-AEM-Manager-VG-W3-CS0007

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

Career Family

EY Consulting

Role Type

Manager, IT Delivery

The opportunity

You will be responsible to develop large and complex web applications architecture, composed of components, standards that govern which how data is represented, arranged, integrated and used by users, including the design, build and documents to address business requirements

You will be responsible Create sound project plans with the business by engaging with multidisciplinary teams, and by identifying, managing and mitigating risk

You will be responsible to develop relationships across the business to understand data requirements, applies deep technical knowledge of data management to solve business problems in areas where solutions may not currently exist, necessitating new solutions / ways of working / technologies and proactively articulating these to the business

You will  lead engineering and operational initiatives for Adobe Experience Manager (AEM) platforms, including both AEM On-Prem and AEM Cloud Service environments. This role requires strong technical expertise in AEM architecture, cloud technologies, and DevOps practices, combined with exceptional leadership and stakeholder management skills to ensure successful delivery of platform capabilities and operational excellence.

Key Responsibilities:

• Oversee end-to-end delivery of AEM platform engineering and operations projects across on-prem and cloud environments.
•  Ensure adherence to timelines, quality standards, and compliance requirements.
• Drive architecture decisions, performance optimization, and security best practices for AEM platforms.
•  Lead integration efforts with Adobe Experience Cloud products (Target, Analytics, Campaign) and third-party systems.
• Manage incident resolution, SLA compliance, and proactive monitoring for AEM environments.
• Implement automation and CI/CD pipelines using Adobe Cloud Manager and DevOps tools.
• Lead and mentor offshore engineering teams, fostering a culture of collaboration and continuous improvement.
• Coordinate with onshore teams to ensure seamless communication and delivery alignment.
• Collaborate with product owners, business stakeholders, and cross-functional teams to align priorities and deliver business value.
• Provide regular status updates and reporting to leadership.

Skills and attributes for success

Required Technical Skills:

• Deep expertise in Adobe Experience Manager (AEM) including Sites, Assets, Forms, Dispatcher configuration.
• Hands-on experience with AEM On-Prem and AEM as a Cloud Service (AEMaaCS).
•  Proficiency in OSGi, Sling Models, HTL (Sightly), and AEM Core Components.
• Strong knowledge of Adobe Cloud Manager, CI/CD pipelines, and deployment automation.
• Familiarity with AWS or other cloud platforms, containerization (Docker/Kubernetes), and infrastructure automation.
• Experience integrating AEM with Adobe Experience Platform, Target, Analytics, and Campaign.
• Understanding of GraphQL APIs, Edge Delivery Services, and headless CMS architecture.
• Expertise in performance tuning, caching strategies, and security best practices.

Required Non-Technical Skills:

• Proven experience in Agile delivery (Scrum, SAFe) and backlog management.
• Strong leadership and team management skills, especially in offshore delivery models.
• Excellent communication and stakeholder management abilities.
• Strategic thinking and problem-solving in complex, dynamic environments.
• Ability to navigate ambiguity and overlapping responsibilities with clarity and influence.
• Commitment to continuous learning and adaptability to emerging technologies (GenAI, AWS Bedrock).

To qualify for the role, you must have

• Overall 10+ years of engineering experience. 5+ years AEM / Content Supply Chain experience
• 3+ years of  Technical manager experience, Web / Mobile development & other MarTech platforms knowledge like Target, AEP is a major plus
• Undergraduate degree in Computer Science or a related field (e.g., Information Technology, Software Engineering, Data Science) preferred
• Preferred Adobe Certified Expert in AEM Sites or AEM Cloud Service
• Preferred AWS Cloud Practitioner or equivalent certification.
• Experience with GenAI technologies and automation frameworks preferred.

What we look for

• Provide guidance and training as necessary to develop crew.
• Responsible for delivering software releases relating to the product for the business units
• Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
• Identifies opportunities for continuous improvement.
• Enhance cybersecurity frameworks by integrating advanced security measures and best practices into IT projects to safeguard company data and assets.
• Hires, evaluates, and supervises crew
• Works with business clients to determine scope, and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
• Presents status, metrics, and department initiatives at meetings with management and project peers.
• Maintains relationships with technical teams, IT, and business partners.
• Participates in the development of the department budget.
• Reviews expenses and ensures department operates within budgetary guidelines.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Lead cross-functional teams, fostering collaboration and effectively communicating project progress and updates to stakeholders.
• Identify potential risks throughout the project lifecycle and implement strategies to mitigate them, ensuring smooth project delivery.
• Develop comprehensive project plans, set timelines, allocate resources efficiently, and manage budgets to ensure successful project delivery.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• The hourly pay range for this job, in the US, is $XXX per hour.  Individual salaries are based on education, geographic location, and alignment to the market data. 
• If you join EY full time after your internship, we offer a competitive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  In addition, our Total Rewards package for full time hires includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

We value your application
•    To make the most of your application experience, please limit yourself to two applications within a six-month period. 
•    Applications to EY are reviewed by a dedicated member of our early careers team.
•    You may receive outreach from an EY Recruiter to discuss your application and interests.

Are you ready to shape your future with confidence? Apply today. 

To learn more about our anticipated application deadlines, please visit this link.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.