Customer Tech - Salesforce - QA - Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Position Title: Senior Salesforce QA

Experience:4-8 Years

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are hiring a Senior Salesforce quality assurance candidate with experience in testing salesforce applications and integrations testing. The ideal candidate should be comfortable owning end-to-end testing strategy and delivery and working closely with development and client teams. Automated testing knowledge is an added advantage.

Your Key Responsibilities

• As a QA, you will be responsible for collaborating with business analysts, developers, and stakeholders to understand system requirements and user stories.
• Create comprehensive test plans, test cases, and test scripts based on functional and technical specifications
• Define test objectives, test scope, and success criteria for each testing phase or cycle
• Test Execution and Defect Management: Execute test cases and test scripts to validate Salesforce functionality, integration, and customizations
• Extensive knowledge of different Salesforce Modules like Configuration and Setup, Object Manager and Lightning App builder, Salesforce Security, Automation Rules, Analytic management, Profiles etc.
• Strong testing skills in Salesforce lightning App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Good understanding of the Developer Console to run the SOQL Queries.
• Have good understanding of Workflow/Process automation which includes Flows, Process builder, workflow rules, and validation rules.
• Have good understanding of Salesforce security concepts like: Organization security setting, OWD, Sharing rules, Profiles, Permission Sets etc.
• Good understanding of Analytic Management: Reports and Dashboards.
• Strong Analytical skills required, including a thorough understanding of how to interpret customer business needs, analyse and translate them into requirements.
• Excellent verbal and written communication skills and ability to interact with diverse groups of internal/external stakeholders and subject matter experts.
• Ability to document requirements, to develop use cases and process flow charts, to create presentations and to capture, report and track changes.
• Basic Understanding of Data Management: Data Loader, Import Wizard
• Actively involves in Functional testing, Regression testing, smoke/sanity testing, and addressing issues related to different environments (Sandbox, UAT, Production).
• Strong experience with Agile software development (Scrum) process.
• Participate in sprint planning, sprint reviews, and retrospective meetings to provide QA insights and contribute to process improvement efforts
• Documentation and Reporting: Document test results, including test execution logs, defects, and any deviations from expected behavior.
• Interacting with designers, Architects, Developers, QA and UAT teams during development, testing and implementation phases.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Certifications : Salesforce Administrator Certification, Salesforce App Builder or any cloud certifications.
• Skills  required: Sales Cloud / Service Cloud CRM Functional Experience, Integration testing.

Skills and attributes for success

• Must Have Skills : SFDC QA Testing
• Must possess excellent functional insights on CRM Technologies, Saleforce.com, knowledge on salesforce Sales Cloud/Service Cloud/Experience Cloud
• Good to have expertise with working on Middleware.
• Exposure to automated testing, using selenium or CRT or any relevant test automation tools.
• Hands on QA experience with: Sales Cloud / Service Cloud CRM Functional Experience, Integration testing, Salesforce administrator certification

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.