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Consulting - Supply Chain & Operations - Customer Transformation - Senior Manager - Hong Kong

Location:  Hong Kong
Other locations:  Primary Location Only
Salary: Competitive
Date:  31-Dec-2021

Job description

Requisition ID:  284821

Consulting – Business Consulting – Supply Chain & Operations – Customer Transformation – Senior Manager – Hong Kong


The opportunity

EY Consulting practice has been growing tremendously in the past few years. In the years to come, EY aims to consolidate even further its leading position and be the best transformational partner for our key accounts. As an Associate Partner, he/she will play a key role on leading the growth of the practice as well as the development of our solutions and talents.

Act as a key knowledge expert in the Power & Utilities industry, driving innovation and knowledge to ensure top quality delivery, and provision of market leading, relevant and highly-targeted solutions and content-rich thought leadership to client, strategically guiding the client through architecture and strategy into a future digital world.


Your key responsibilities

  • Build true partnership models with client
  • Work with key stakeholders across EY’s practices to drive its growth strategy over the next five years and beyond
  • Lead execution teams with a focus on delivering excellence to ensure a high proportion of repeat and follow-on business
  • Play a key role in all aspects of practice development including internal and external recruitment, developing coaching and managing team members to elevate performance levels across the team, client account management, solutions and capability enhancement, and driving a culture of operational excellence and quality in client service
  • Formulate and drive Omni-channel Customer journey strategies to achieve business objectives
  • Lead projects and tasks related to customer journey transformation and operation efficiency to achieve service excellence
  • Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience
  • Experience in leading and implementing Sales & Marketing Solution and Product Portfolio and Development Solution are preferred
  • Lead team members to liaise with stakeholders to ensure all projects and tasks are effectively managed


To qualify for the role you must have

  • Minimum 10 years’ experience in Customer Service management, with at least 8 years  for senior manager
  • Consulting experience is required
  • Ability to manage complex sales and delivery processes in the consulting environment, taking a mid- to long term view to develop ongoing relationships and pipeline
  • Credibility to deliver on complex large-scale programs, bringing full experience of winning and delivering projects in a relevant space
  • Ability to work across a diverse client portfolio often involving a diverse network of stakeholders and investors
  • Customer oriented with excellent negotiation and influencing skills
  • Excellent knowledge in business and strong analytical and decision-making skills
  • Deep understanding of the complexities of delivering large assignments, and a proven track record of overcoming associated challenges


What working at EY offers

  • Support and coaching from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you



About EY

As a global leader in assurance, tax, strategy, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us.


Apply now.

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