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Consulting - Business Transformation - Customer Growth & Experience - Senior Manager - Hong Kong

Location:  Hong Kong
Other locations:  Primary Location Only
Salary: Competitive
Date:  6 Jun 2024

Job description

Requisition ID:  824701

Consulting – Business Consulting – Business Transformation – Customer Growth & Experience – Senior Manager – Hong Kong


The opportunity

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change. Working in high-performing teams, you’ll help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.


You’ll have the opportunity to grow, too. Our structured learning and development program means you’ll progress personally and professionally. And working as part of the global EY network, you’ll gain unrivaled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Your Key Responsibilities

  • Formulate and drive Omni-channel Customer journey strategies to achieve business objectives that drive customer growth, enhance customer experience, and build customer loyalty
  • Lead projects and tasks related to customer journey transformation and operation efficiency to achieve revenue growth and service excellence
  • Ability to Develop and manage the Customer Experience framework, strategizing the consumer process and journey.
  • Experience in Customer Data Analytics and Product / Service Design
  • Experience in leading and implementing Sales & Marketing Solution (e.g. CRM, Market Automation, Master Data Management etc) and Product Portfolio and Development Solution are preferred
  • Work with key stakeholders across EY’s practices to drive its growth strategy over the next five years and beyond
  • Lead execution teams with a focus on delivering excellence to ensure a high proportion of repeat and follow-on business
  • Play a key role in all aspects of practice development including internal and external recruitment, developing coaching and managing team members to elevate performance levels across the team, client account management, solutions and capability enhancement, and driving a culture of operational excellence and quality in client service
  • Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience
  • Lead team members to liaise with stakeholders to ensure all projects and tasks are effectively managed



To qualify for the role you must have:

  • Ability to manage complex sales and delivery processes in the consulting environment, taking a mid- to long term view to develop ongoing relationships and pipeline
  • Credibility to deliver on complex large-scale programs, bringing full experience of winning and delivering projects in a relevant space
  • Ability to work across a diverse client portfolio often involving a diverse network of stakeholders and investors
  • Customer oriented with excellent negotiation and influencing skills
  • Excellent knowledge in business and strong analytical and decision-making skills
  • Deep understanding of the complexities of delivering large assignments, and a proven track record of overcoming associated challenges
  • Candidates with less experience may consider as manager.


What Working At EY Offers

  • Support and coaching from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


About EY

As a global leader in assurance, tax, strategy, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.


Build your legacy with us.


Apply now.

Apply now »