Product Manager

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of our team, you’ll be at the forefront of enabling innovative technologies that support our premier client experience teams.

This role will report to the Global Associate Director who leads the EY wavespace / Office Technology team. EY Wavespace is a global network of innovation spaces designed to help organizations accelerate their transformation journeys.  Our technology team plays a crucial role in developing cutting-edge solutions that drive business value and enhance customer experiences.

The opportunity

We are seeking a dynamic and experienced Product Manager to join our EY Wavespace technology team. The ideal candidate will be responsible for driving the onboarding process of new products, managing renewals and enhancements of existing products, ensuring compliance with internal policies & standards, and improving the product experience through collaboration with our customer-facing product managers and other stakeholders. This role will involve collaborating with cross-functional teams to streamline onboarding workflows, manage vendor relationships, and support the execution of adoption-related activities that align with our business objectives.

Your key responsibilities 

The role is responsible for onboarding, governance, and support of niche products our team offers to our EY wavespace teams, primarily focusing on software. This role will complement our Regional Product Management leads who oversee the end-to-end technology experience for EY wavespace, including infrastructure and audio/visual components for various regions. At a high level, this role is responsible for:

• Product onboarding: manage the onboarding of new products and significant features through collaboration with the sourcing team, vendors, data privacy, information security and stakeholders across multiple operating regions.
• Process improvement: establish more consistency and speed in our onboarding process to take advantage of existing relationships and evaluations/pilots that help us get more value to the business sooner than an all-inclusive product launch. 
• Support & compliance: manage support workflows and documentation (including knowledge base articles) related to product administration and support. Ensure compliance with the policies of our operating regions and manage end-of-life processes for outdated products.
• Collaboration on our customer experience: work directly with our Regional Product Leads to receive and triage new products (and business cases) that will be onboarded. Explore emerging technology across EY to identify new products (or products to be tailored) for our EY wavespace teams.
• Vendor management: be the primary contact for our software vendors to funnel product feedback, support new enhancements and manage overall relationships to maintain ongoing service and support for our products.
• Strategy & roadmapping: maintain a central roadmap for all wavespace-unique software products that reflects our multi-year strategy (informed by the Regional Product Leads) and provides clear objectives for execution through the next 18 months.
• Product administration, optimization & financials: be the primary contact for license administration, including usage analytics, license recovery and compliance for our users. Rationalize and optimize the product portfolio where possible. Coordinate with our finance team for accurate month-to-month financial forecasting to ensure accurate budgets and cost analyses. 
• Product success & adoption: partner with our Regional Product Leads to identify and coordinate opportunities to increase adoption, utilization and effectiveness of our products.

Skills and attributes for success 

• History of cross-functional collaboration and execution with a mix of teams in sourcing, legal, data privacy, information security and/or engineering
• Experience in product management, product lifecycle management or product-driven project management
• A firm grasp of principles of innovation, user experience, and technology
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Experience in diverse technology consulting environments
• Strong verbal and written English 
   

Other Requirements:

The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues.  Some minimal travel may be required to support planned activities.

Job Requirements:

Education:

Bachelor in Information Technology or Business Management or equivalent work experience

Experience:

Approximately 3 years of experience in a comparable role and 7+ years in Information Technology roles

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $116,300 to $ 217,500..  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $139,600 to $247,100 .  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
 

Are you ready to shape your future with confidence? Apply today. 
EY accepts applications for this position on an on-going basis.  

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.