Experienced Product Manager

The opportunity 

The role is part of a Global EY Microsoft 365 support team in a large, complex, and multinational environment but is specifically looking for a Google Workspace Platform Product Manager.  You will work alongside other Product Managers in the team, as well as technical leads and engineers.

This role is for an experienced Product Manager, with high level knowledge on Google Workspace Configuration and Platform management reporting to the Global lead for Foundation services. The individual will be focused on providing Product Manager oversight to the GWS platform, understanding its nuances, its features and products and to help others understand how this plays an important role in our Business Continuity Planning for senior EY Execs across the globe.

In addition you will help support other Product Managers across the M365 Foundation platform team including products such as AvePoint MyHub, and foundational Microsoft 365 features/products (Licensing Suite, RBAC models, Guest access, end user provisioning and enablement as examples).

Your key responsibilities 

• Deliver best in class products that drive positive employee experiences and increase employee productivity, and wellbeing.
• Help solve our business challenges by identifying, designing, and implementing Google and other supported products/Platforms
• Be accountable for review and appropriate deployment of new Google Workspace features and functions flowing from the GWS roadmap which align to your product area(s)
• Be known for your "client-centric" approach and delivery excellence
• Champion differentiated service models and outcomes for our customers
• Leverage offshore and near-shore sales, solutions, and delivery capabilities to produce results.
• Lead with a diverse mindset, EY Values, and a strong focus on the development of those around you
• Partner with Risk, senior leaders, Crisis Program Mgt, and Business Relationship Management representatives as examples to achieve both strategic and operational targets for service and growth across the various regions in which EY operate
• Work directly with Google to help steer their products to adapt to our needs
• Work with engineers and technical leads in the GWS, and Microsoft/AvePoint space.
• Working with Product manager\other Engineers and operations staff to test, implement and transition new services, or upgrades to existing core foundational services in this space
• Provide input and drive areas of service improvement both from a technical point of view, but also from a process perspective.
• Reporting and KPI statistics gathering to complement service ownership

Skills and attributes for success 

To qualify for the role, you must

• Have experience with GWS service\feature implementations and deployment across multiple sites and geos. 
• Understand attribute management and its synchronization from different systems (Talent, Active Directory , Azure AD and various other GWS services
• Be able to understand and articulate to others the purpose of GWS in a BCP environment like EY has.
• Experience integrating internal infrastructures and processes with GWS cloud environments, including security and RBAC models.
• Good focus on risk management, legal, data privacy, security and user experience all as it relates to GWS, but also any other MS integrated product you could get involved in.
• Excellent leadership skills with the ability to gauge your audience mix from technical to non-technical individuals.
• Strong documentation and troubleshooting skills.
• Excellent communication and presentation skills.
• Excellent networking and relationship skills