DSS Service Management Lead Associate Director

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

The opportunity

The Data Security Services (DSS) team is responsible for the design, implementation and maintenance of processes and supporting technologies with the aim to identify, detect and prevent misuse, unauthorized access and/or improper handling of sensitive data. The DSS Service Management Lead will directly report to Global lead of Data Security Services and will be responsible for interfacing with internal customers and stakeholders in delivering enterprise scale data security services across EY organization.

Your key responsibilities

The DSS Service Management Lead will be primarily responsible for:

• Lead team of experienced Area Service Managers who are primary contact of their customers providing Data Loss Prevention (DLP) and other Data Security Services.
• Lead Service Management Support team members providing project management, change management, process framework and reporting support for the three DSS functions.
• This role will work closely with other DSS leads to develop, design and execution of Data Security Services strategy that is overall aligned with EY Information Security strategy.
• Direct support DSS customers and other key stakeholders on continuous service improvement, including but not limited to gather their feedback, articulate DSS strategy and roadmap, provide regular service updates.

Skills and attributes for success

• Excellent verbal and written communications skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Ability to facilitate efficient communication across all levels of the DSS service to ensure the project goals and objectives are met
• Strong ability to lead and manage resources from various geographic background
• Ability to work in time sensitive and stressful situations with ease and professionalism
• Possess a versatile communication style that adjusts to the audience; communications to top management will need to be different for lower levels as well as external parties

To qualify for the role you must have

• Demonstrate integrity and judgement within a professional environment
• Advanced degree in related discipline or equivalent work experience
• Ten or more years of experience in IT Service Management roles
• Five or more years of experience in project or program management function
• Exceptional judgement, tact and decision-making ability
• Outstanding management, interpersonal, communication, organizational and decision-making skills.

Ideally, you’ll also have

• Global mindset for working with different cultures and backgrounds
• Ability to appropriately balance firm security needs with business impact and benefit

What we look for

We love working with people who are passionate about their job and have amazing skills in their area If you  think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.