CT BMC Strategic Programs Lead

The Brand, Marketing and Communications (BMC) function plays a critical role in achieving EY’s ambition to create long-term value as the world’s most trusted, distinctive professional services organization.

Through the collective power of BMC – which includes responsibility for content development, editorial and syndication through paid, owned, and earned media; webcast and live event staging; and internal and external campaign strategy, planning, and operations – we work hand in hand with EY teams to take solutions and services to market, bring our purpose of building a better working world to life, engage our people, and build the commercial value and emotional resonance of the EY brand.

 The opportunity  

Client Technology (CT) is at the heart of EY’s growth ambition, responsible for working with EY businesses and alliance partners to develop the global products, platforms and standards that help elevate the EY service offering, win in the market and deliver confidence to clients. As the CT BMC Strategic Programs Lead, you will lead communications, engagement and marketing strategies for critical technology transformation and risk initiatives within CT and the broader Growth and Innovation (G&I) pillar.

This is a senior, high-impact role at the heart of EY's AI-first transformation. The initial focus of this role will be security, resilience and trust-building initiatives. Over time, the portfolio will expand to include other strategic priorities across technology as business needs evolve.

Your key responsibilities 

• Strategic program communications leadership: Lead communications, engagement and marketing strategies for CT’s highest-priority business, transformation and risk initiatives. Develop integrated approaches that drive awareness, trust, adoption and measurable business outcomes.
• Executive advisory and stakeholder engagement: Serve as a trusted advisor to CT and G&I leadership, providing strategic counsel on executive communications, change initiatives, complex issues and high-visibility programs.
• Trust, resilience and reputation: Develop communications strategies that strengthen confidence in CT and EY technology capabilities, standards and operations. Help leaders, client-serving professionals and technologists understand key priorities and the role they play in delivering them.
• Strategic narrative and messaging: Lead the development of messaging, positioning and narrative frameworks that simplify complex technology topics and align with broader CT and EY priorities.
• Issues, incident and special-project communications: Provide communications leadership for business-critical issues, emerging risks and strategic programs. Ensure timely, coordinated and effective stakeholder engagement during periods of significant change or heightened visibility.
• Insight, measurement and continuous improvement: Establish success measures that demonstrate business impact and communication effectiveness. Use audience insights, engagement data and performance metrics to continuously optimize strategies and programs. 

Skills and attributes for success 

• Executive presence and strategic influence: Demonstrated experience advising and influencing senior leaders within large, highly matrixed global organizations. Ability to build credibility quickly, challenge constructively and operate as a trusted advisor at executive level.
• Strategic communications leadership: Extensive experience developing enterprise-wide communications and marketing strategies that support transformation, risk management, adoption and business change. Proven ability to align communication activity to measurable organizational outcomes.
• Technology, transformation and risk awareness: Strong understanding of technology, AI, organizational transformation and risk-related topics, with the ability to communicate complex issues clearly and effectively.
• Stakeholder management and collaboration: Exceptional ability to build relationships, navigate complexity and influence diverse stakeholder groups across functions, geographies and leadership levels.
• Storytelling and communication excellence: Outstanding storytelling and editorial and skills, with the ability to create compelling narratives for diverse audiences.
• Digital and AI fluency: Strong understanding of emerging technologies, digital channels, AI enabled communications and innovative engagement approaches. Demonstrated ability to leverage technology to improve reach, relevance, efficiency and impact.
• Global experience: Extensive experience leading and working with global, cross-border communications initiatives, successfully managing multiple complex programmes and stakeholders across geographies, leveraging a strong network.

What we look for

We're looking for a senior communications leader who thrives in complex, fast-paced environments and can turn business and technology strategy into compelling communications that drive action. You will be equally comfortable advising senior executives, leading high-profile programs, navigating ambiguity and influencing diverse stakeholder groups.

Experience supporting technology, transformation, risk, security or change initiatives is highly desirable, along with a passion for helping organizations embrace innovation and deliver meaningful business outcomes.