Executive - Operations - Operations - CBS - AWS - Facilities&Hospitality Svc - Gurgaon

Requisition id: 1717758 

The opportunity : Executive-Operations-Operations-CBS - AWS - Facilities&Hospitality Svc - Gurgaon

Operations :

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CBS - AWS - Facilities&Hospitality Svc :

Our enablement functions help everyone at EY operate more efficiently. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Admin, Brand, Marketing and Communications, Quality and Risk Management. 

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. We aim to develop outstanding leaders who team to deliver on our promises to all of our stakeholders, besides playing a critical role in building a better working world for our people, clients and communities. 

Your key responsibilities

Technical Excellence

• Job Purpose Responsible for managing and executing the corporate travel program, ensuring smooth travel operations, compliance, cost control, vendor coordination, and traveler support. Key Responsibilities 1. Monitor air refund files (Travel reports, cancellation follow-ups, cancellation requests). 2. Monitor hotel refunds and ensure timely processing. 3. Manage EY user administration (onboarding, offboarding, access updates). 4. Conduct training sessions for Executive Assistants (EAs). 5. Handle travel exit clearance for employees. 6. Monitor air fare deviations and ensure policy compliance. 7. Provide deviation approvals for forex requests. 8. Manage vendors and monitor their performance. 9. Manage and coordinate EY travel team activities. 10. Review monthly MIS reports (Air & Hotel) for accuracy and insights. 11. Handle and resolve escalations related to travel operations. 12. Escalate EY IT system issues in real-time. 13. Ensure adherence to corporate travel policy and guidelines. 14. Track travel expenses, refunds, and reconciliation. 15. Provide traveler and stakeholder support for travel-related queries. 16. Analyze travel data to improve cost efficiency. 17. Coordinate with finance, HR, IT, and procurement teams. Key Skills - Strong knowledge of corporate travel operations - Vendor management and stakeholder coordination - Data analysis and MIS reporting - Excellent communication and problem-solving skills - Ability to handle escalations and multitask - Proficiency in Excel and travel systems

Skills and attributes

To qualify for the role you must have
Qualification

• Bachelor’s degree in Travel, Hospitality, Business Administration or related field

Experience

• Relevant experience in corporate travel management or travel desk operations

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in shaping the future with confidence. Apply Now