Associate Director - HR - Operations - CBS - TAL - Talent Consulting - Gurgaon

The opportunity

We are seeking an experienced Associate Director of Human Resources to join our team. The ideal candidate will be a strategic HR leader with a proven track record of partnering with senior stakeholders to align HR initiatives with business objectives. This role requires a deep understanding of HR analytics, talent management, and change management to drive organizational success..

Your key responsibilities

Stakeholder Partnering:

• Collaborate with business leaders to understand and anticipate the impact of business decisions on employees.

• Utilize HR analytics and industry trends to inform strategic decision-making and provide actionable insights.
• Lead HR's involvement in organizational changes such as mergers, acquisitions, or restructurings.
• Develop and implement change management strategies to facilitate smooth transitions.
• Support the Request for Proposal (RFP) processes by providing HR expertise and insights.

Employee Advocacy and Engagement:

• Develop and execute action plans based on People Pulse Survey (PPS) results and employee feedback.
• Act as a trusted advisor to Partners on people-related matters, enhancing employee engagement and well-being.
• Empower managers to foster a culture of engagement and well-being within their teams.
• Drive inclusive practices and fair representation across the organization.
• Champion employee well-being initiatives and connect Focus Group Discussions (FGDs) as per the ECHO Framework.

Talent Management:

• Provide coaching to Partners on talent and people matters.
• Conduct talent assessments to identify and develop high-potential employees.
• Design and implement talent retention programs to reduce turnover.
• Oversee succession planning for critical roles to ensure business continuity.
• Develop strategies for the integration of new joiners, including Diversity and Inclusion Action Plans (DAP).
• Assist in identifying and developing the leadership pipeline.

Operational Excellence and Compliance:

• Ensure Service Level Agreement (SLA) adherence for all SSL-level processes, managing a large independent portfolio of 3500+ employees.
• Conduct quality audits and recommend process enhancements to improve operational efficiency.
• Resolve complex workplace disputes and maintain a harmonious work environment.
• Uphold strict compliance with employment legislation and internal policies.
• Lead and provide strategic direction to teams on all HR-related matters.

Initiatives:

• Design and drive strategic HR imperatives that align with organizational goals.
• Contribute to Service Line (SL) initiatives and drive continuous improvement.
• Foster team engagement and ensure robust SSL governance.

Skills and attributes for success

• Dynamic, result-oriented person who brings strong understanding of HR functions, including talent management, compliance, and change management.
• Exceptional interpersonal and communication skills, with the ability to influence and partner with all levels of the organization.
• Analytical mindset with experience in HR analytics and data-driven decision-making.
• Experience in managing large-scale organizational changes and transformations.
• Proven ability to lead and develop HR teams.

To qualify for the role you must have

• Master's degree or HR certification preferred.
• Minimum of 17 years of HR experience, with at least 5 years in a leadership role.