Risk Analytics - Process Mapping and Process Management - Senior

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Process Mapping & Process Management

Experience: 3–5 years

Role Summary

The Senior Analyst will support end-to-end business process mapping, process governance, and process management initiatives across P2P, O2C, AP/AR, logistics, and operational processes. The role focuses on documenting AS-IS / TO-BE processes, standardization, and process excellence initiatives.

Key Responsibilities

• Lead end-to-end process modelling, capturing baseline current-state workflows and designing optimized future-state maps using standard notations (e.g., BPMN 2.0)
• Develop and maintain process repositories, including process maps, SOPs, and control documentation.
• Support process governance frameworks, including standardization, version control, and change management.
• Identify process inefficiencies, control gaps, and improvement opportunities through stakeholder discussions and walkthroughs.
• Drive process optimization initiatives, including simplification, standardization, and automation readiness.
• Facilitate process workshops, stakeholder interviews, and requirements gathering sessions.
• Support process performance management, including defining KPIs/KRIs and monitoring process health.
• Collaborate with cross-functional teams (Finance, Supply Chain, IT, Operations) to ensure process alignment and consistency.
• Support documentation creation: BPMN flows, TO‑BE designs, business requirements, UAT support, and process governance.
• Contribute to digital transformation initiatives by enabling structured process documentation and identifying automation opportunities (RPA/AI).
• Participate in pre-sales support, value analysis, estimation, and business case preparation when needed.

Required Skills & Tools

• Process Mapping & Documentation: BPMN, Visio, ARIS, Signavio
• Process Management: SOP creation, process governance, control documentation
• Analytical Skills: Root cause analysis, process improvement techniques
• Automation: Exposure to RPA tools (UI Path, Automation Anywhere), ML-assisted solutions
• Stakeholder Management: Workshop facilitation, requirement gathering
• Domain Knowledge: P2P, O2C, AR/AP, logistics, telecom services, vendor management, ITSM

Preferred Experience

• Experience in business process mapping and process management engagements, including AS-IS / TO-BE design and process standardization
• Exposure to process excellence frameworks such as Lean, Six Sigma, or continuous improvement methodologies
• Experience in process transformation, operating model design, and process harmonization initiatives across functions
• Prior involvement in process governance, SOP standardization, and control framework design
• Internal Audit and Risk experience is highly preferred.

To qualify for the role, you must have:

• Bachelor’s degree in computer science or related discipline; master’s degree preferred.
• 3–6 years of relevant experience Business process mapping, process management.

What we look for

• Working collaboratively in a team environment
• Excellent oral and written communication skills
• High attention to detail, particularly in risk, data accuracy, and control-oriented contexts.
• Strong analytical and problem-solving skills
• BE, BTech, MCA degree required.

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