Independence-Operations senior

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GDS - Enablement Services - Risk Management Services (RMS) 

Position profile summary – Rank 65 – Supervising Analyst - Strategy & Operations

About EY: 

EY is a global leader in assurance, tax, transaction, and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.

About Global Delivery Services (GDS) and Risk Management Services (RMS) team:

EY Global Delivery Services (GDS) is a team of over 32,000 people, working across borders, to provide innovative and strategic business solutions to EY member firms around the world. We are focused on attracting, retaining, and engaging the best talent in our markets so our people remain empowered and inspired by one another. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

Risk Management Services within GDS is over 1,400 people strong, operates from 4 locations and is responsible for delivering various processes aimed at ensuring Firm and its client serving professionals’ compliance with internal and regulatory policies governing all professional services firms.

Risk Management Services (RMS) is an internal function within EY GDS (Global Delivery services), responsible for protecting the organization from the risks that may arise from its professional practice. We work closely with all parts of the organization to identify and manage risks, providing coordinated advice and assistance on suite of services like Independence, Conflicts, Compliance, Financial Crime, regulatory, policy and security issues as well as dealing with claims and queries regarding ethics. Formed in 2007, the RMS team is growing rapidly as a Center of Excellence for all standardized quality/compliance related activities.

Job Title: Supervising Analyst

Role: Operations SME 

Job Summary:

This role will be to support the RMS Independence 'Strategy & Operations' team for enabling decision making, developing business strategies, governance and overseeing the operations across multiple locations in India, the Philippines, Poland and Argentina. The role requires comprehensive experience in supporting operations including elements such as, financial planning, billing, account receivables etc. The ideal candidate will possess over 3-4 years of relevant experience and proven technical capabilities.

Key Responsibilities:

• Support comprehensive financial planning exercises to ensure forecasting and budgeting.
• Support the ‘Go to market’ data analysis to enable the strategic decisions.
• Perform data analysis on labor economics, such as rank-grade mix, pyramid management, location concentration, utilization, and productivity.
• Ensure timely execution of billing processes to ensure accuracy and timeliness in client invoicing.
• Track and monitor expenses to report to team leaders on a regular basis.
• Track the account receivables and unbilled invoices and collaborate with service delivery teams to drive timely closure. Drive the timely resolution of disputes and closure of pending invoices.
• Support hiring data analysis, with a focus on ageing.
• Perform regular reviews of headcount and conduct Full-Time Equivalent (FTE) analysis to optimize workforce allocation.
• Collaborate with cross-functional teams such as Finance, RMS Operations to support the processes, implementing process changes.
• Support monthly reviews with SSF and SF leaders and proactively share best practices with all the Independence teams.

Qualifications and Experience:

• Bachelor’s degree, preferably master’s degree in business administration, or a related field.
• Minimum of 3-5 years of experience in operations.
• Background in Risk Management processes is preferable.
• Hands-on experience of working as an Individual contributor in the past.
• Knowledge of service quality management systems and standards.
• Proven track record of working with a diverse and senior leadership group.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities.

Key Attributes and business skills needed for the role:

• Advanced level knowledge of MS Excel and PowerPoint will be essential.
• Ability to collaborate with a diverse group of people.
• Ability to work independently with minimum guidance.
• To be able to pre-empt issues and challenges and think about solutions.
• Strong project management skills with the ability to follow up on key individual deliverables and send regular updates / reports on the project status; adept at managing multiple projects and delivering them within strict timelines.
• Strong data analysis skills.
• Excellent problem-solving skills, strong commitment to quality and initiative-taking learning ability.
• Client-focused approach with an eye for detail; ability to manage potential conflicts and any risks.
• Ability to perform under pressure and to take critical feedback positively, with an aim to improve.
• Excellent people skills and ability to collaborate effectively with peers/ teams across geographic locations, service lines, and service functions.
• Strong research and interpretation skills to evaluate processes, assess risks, and make informed decisions.
• Innovative mindset and strong digital fluency, including awareness of AI and emerging technologies, to enhance efficiency and innovation.
• Ability to communicate effectively with clients, bringing insightfulness, confidence, and professionalism to all interactions.

Additional Attributes

• Working knowledge of Program Management and other collaboration tools and platforms (such as MS Access, MS Project, MS Planner, PowerApps, SharePoint, etc.) will be an added advantage.
• Familiarity with Scrum and agile frameworks and any project management certifications such as PMP, Prince 2, or Agile/Scrum will be an added advantage.
• Basic data analytics / visualization skillset (PowerBI) will be an added advantage.

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