Conflicts Management-Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Senior Associate – Conflicts Management - Risk Management Services

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The role of the Conflicts sub-function in RMS is to identify and address potential conflicts of interest of new or existing engagements.

The opportunity

This opportunity will enable the professional to help the firm and its client serving professionals in making right decisions with respect to engagement acceptance, in sync with EY internal compliance policies and regulatory framework. This role will assist in evaluating the risks associated with each engagement and suggest ways to mitigate them. As a conflicts management professional, this opportunity enables to assesses internal EY relationships with the parties involved and provides safeguards to address the threat of potential conflict to an acceptable level. The process also identifies certain matters that need to be considered, or complied with, from an independence perspective, as well as other professional ethical standards and legal or regulatory requirements.

The candidate should be comfortable working in a quick turnaround, an unstructured & complex environment requiring out of box thinking, logical reasoning, sound communication skills and ability to make quick decisions. The candidate should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented.

The candidate should be flexible for rotational shifts (including night shifts - applicable only for Kochi centre)

Your key responsibilities

Technical expertise

• Develop an understanding of EY Global / local conflict policies and apply them to real situations.
• Understand the firm structure, business strategies, service lines of the firm.
• Build relationships inside and outside of the RMS Conflicts Management team.
• Act as a quality controller for conflict checks within the Conflicts Management team.
• Develop technical knowledge on identifying and addressing conflicts of interest at EY.
• Identifying the training needs of team members and facilitating the required trainings.
• Acting as a mentor for assigned individuals and being responsible for performance management.
• Providing timely feedback for enhancing overall performance of the team.

.

Client Management

• Facilitate regular connects with the stakeholders to ensure alignment on the process, address concerns promptly, and foster a collaborative relationship for successful service delivery.
• Proactively manage client expectations by establishing a strong client management framework.
• Address and resolve any service delivery issues or escalations.

People Management

• Oversee team performance, including goal setting, performance assessment, and providing feedback.
• Ensure adherence to workflow protocols and tools.
• Coordinate training schedules for both new and existing team members.
• Mentor and coach team members for professional growth and recommend training to address any skill gaps.

Skills and attributes for success

• Exceptional and proven customer service skills, including responsiveness and commitment to quality.
• People and team management skills.
• Ability to perform well under pressure and responsive to time sensitive projects.
• Good awareness of overall business and economic environment.
• Good interpersonal skills.
• Good level of written and verbal communication skills

To qualify for the role, you must have

• Post-graduate degree from a reputed institute
• Preferably an International Certificate in Enterprise Risk Management or similar.
• 3 - 5 years of experience in the same domain or related profile
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Proficient in MS Office

Ideally, you’ll also have

• Credible experience working in a fast-moving, client-driven environment
• Flexibility to work in rotational shifts

Technologies and Tools

• Experience in MS office suites like Microsoft 365, MS excel, PowerPoint
• Business analytics tool like Power-BI would be preferred.

What you can look for 

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.