Associate Director Crisis Management - Crisis Response and Reputational Risk

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Associate Director Crisis Management – Crisis Response and Reputational Risk 
We are seeking a seasoned Senior Crisis Management Leader with extensive experience in crisis response and reputational risk management. This role requires strong external stakeholder management, including engagements with law enforcement, regulatory bodies, and media. The candidate must demonstrate the capability to navigate complex scenarios, safeguarding our organization's reputation effectively and proactively.

The opportunity

• Crisis Response Expertise: Leverage extensive experience in crisis management to develop and implement robust crisis response strategies that protect the organization's reputation.
• Stakeholder Engagement: Utilize strong external stakeholder management skills to build and maintain relationships with law enforcement, regulatory bodies, and media, ensuring effective communication during crises.
• Reputational Risk Management: Focus on identifying potential reputational risks and proactively developing mitigation strategies to safeguard the organization's image.
• Complex Scenario Navigation: Demonstrate the ability to navigate complex and high-pressure situations, making informed decisions that align with organizational values and objectives.
• Proactive Reputation Safeguarding: Implement proactive measures to enhance the organization's reputation, including crisis preparedness training and reputation monitoring.
• Cross-Functional Collaboration: Collaborate with various departments, including legal, compliance, and communications, to ensure a unified approach to crisis management.
• Continuous Improvement: Advocate for continuous improvement in crisis management processes by analyzing past incidents and integrating lessons learned into future strategies.
• Leadership and Mentorship: Provide leadership and mentorship to junior team members, fostering a culture of preparedness and resilience within the organization.
• Strategic Planning: Contribute to the strategic planning process by incorporating crisis management considerations into overall business strategies, ensuring alignment with organizational goals.

Skills and attributes for success

• Advanced expertise in crisis response and reputational risk management.
• Outstanding relationship management and diplomacy skills.
• Ability to effectively engage and manage external stakeholders in high-stress situations.
• Proficiency in public and media relations, with experience handling sensitive and high-profile situations.
• Strategic mindset coupled with analytical rigor and problem-solving abilities.

To qualify for the role, you must have

• Master’s degree in business administration, Communications, Public Affairs, Risk Management, or a related field. 
• 15+ years of progressive experience in crisis management, corporate affairs, or crisis communications with proven expertise in reputational risk.
• Demonstrated success in managing complex interactions with external stakeholders (cross border), including government and regulatory authorities.
• Prior experience in a multinational corporation or professional services environment.
• Exceptional written and verbal communication skills.
• Strong executive presence with the ability to influence at all levels.

Ideally, you’ll also have

• Experience in working in large matrixed organization .
• Flexible to travel, if required.
• Strong knowledge of both business recovery and testing methodologies.
• Credible experience working in a fast-moving, client-centric multi- national environment.

What we look for 

• Ability to work with people across cultures and time zones. 
• Have a dedication to deliver results within strict time frames.
• Self-starter with strong eye for detail with an ability to prioritize the function at senior levels.
• Self-motivated with an ability to produce high quality output and self-checks with minimal supervision.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across eight locations – Argentina, Hungary, India, Mexico, Philippines, Poland, Sri Lanka and Spain – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

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