GBS Transformation & Program Support Manager

At EY, we develop you with future-focused skills, and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together. 

We’re all in, are you?

Join EY and shape your future with confidence.

The opportunity 

You will work in multi-disciplinary teams for some of the biggest and most recognized brands in the world, leading projects to help drive their business performance and digital finance transformation agendas. Our team utilizes Global Business Services (GBS) to help clients centralize and streamline their support functions, while also focusing on Financial Operations (FinOps) to optimize financial processes, ensuring efficiency and accountability in managing their resources. Next to our focus on GBS and FinOps, our team supports clients around business planning, reporting, and analytics (BPR&A). Together, we focus on aligning finance functions with business goals, ensuring our solutions support both functional excellence and strategic objectives.

Responsibilities

• Build Relationships: Work closely with CFOs and their teams and develop strong connections with senior leaders in client organizations. Understand their most critical business challenges and priorities, and collaborate with EY peers to design and deliver innovative solutions using cutting-edge technologies 

• Lead High-Performing Teams: Motivate and manage diverse, high-performing teams aligned with EY’s values. Deliver exceptional client service and prepare clients for a digital future 

• Enhance Finance Processes: Provide expertise, best practices, and strategic insights to improve finance (operations) processes such as Procure to Pay (P2P), Order to Cash (O2C) and Record to Report (R2R). Conduct process assessments, recommend and implement leading finance practices, and optimize operations, including ERP system and tooling enhancements, policy and procedure development, and redesigning operating models 

• Lead GBS Transition and Transformation Initiatives: Collaborate with clients to assess their current GBS delivery model, develop and implement GBS operating models, processes and governance structures that align with clients’ business objectives 

• Support Change Management: Ensure finance teams are equipped with the necessary knowledge, skills, and capabilities to adopt new processes, tools, and technologies effectively. Lead change management efforts to support this transition 

• Utilize Financial Data: Provide key insights using financial data to help CFOs become more data-driven. Enable true business partnering in finance, which is crucial for sustainable growth and informed decision-making. 

Job requirements

• 6-8 years of relevant experience 
• Expertise in consulting and experience within the field of Global Business Services (GBS) and specific experience in improving and/or automating one or more of the following FinOps areas:  
  • Procure to Pay (P2P) 
  • Order to Cash (O2C) 
  • Record to Report (R2R) 

•  Sufficient holistic knowledge of GBS, in one or more of the following phases:  
  • GBS key trends 
  • GBS strategy 
  • GBS design 
  • GBS build 
  • GBS implementation (incl. transitions) 
  • GBS continuous improvement 
• Familiarity with financial systems and tools (e.g., ERP systems) 
• Understanding of key performance indicators (KPIs) and metrics used in GBS/FinOps 

• Awareness of industry trends and emerging technologies in finance and operations 

• Proven success in team leadership, including coaching, mentoring, and developing a team of (senior) consultants 

• Knowledge of account management, business development and the consulting sales cycle  

• Proven ability in managing multiple engagements and stakeholders, surpassing client expectations, handling budgets, and effectively mitigating risks 

• Extensive experience in leading business development, building networks, identifying opportunities, responding to RFPs, and presenting at events 

• Strong attention to detail, with the ability to storyboard and create high quality outputs  

• Excellent problem solving, facilitation, and presentation skills  

• Track record of managing professional services staff, including coaching and developing staff  

• Strong proficiency in financial support tools, including MS Office (Excel and PowerPoint) 

Ideally, you’ll also have 

• Relevant Professional qualifications are a plus, e.g., CMA/RC, CPA/RA, RE. 

• A relevant network 

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.