EY - FSO - Core Business Services - Regional In-House Travel Coordinator - Cayman Islands

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EY regional In-House Travel Coordinator

EY’s regional In-House Travel Coordinator plays a vital role in delivering seamless, policy-compliant travel support for EY professionals. As a Travel Coordinator, you’ll ensure efficient coordination of business travel while maintaining cost-effectiveness, safety, and alignment with BBC and EY global travel policies. You’ll collaborate with internal teams, manage travel workflows, and uphold high standards of service. If you thrive in a fast-paced environment and have a passion for precision and client service, this role is for you.

The Opportunity

You’ll support EY professionals by guiding them through the regional travel process, facilitating travel planning and booking, and ensuring all arrangements comply with firm policies. You’ll manage travel requests from start to finish, including approval of reservations, monitoring travel disruptions, and maintaining real-time travel trackers. You’ll also contribute to team development by collaborating across departments and sharing best practices.

Your Key Responsibilities

• Provide guidance and instructions to EY professionals on the regional travel process in the region.
• Approve registrations, ensuring accuracy of reservation details.
• Facilitate travel planning and booking for flights, accommodations, and ground transportation.
• Review and approve travel arrangements, escalating high-value flights as appropriate.
• Ensure all bookings comply with EY’s travel policy, including preferred vendors and cost thresholds.
• Prioritize travel for client-facing trips, leadership travel, and urgent business needs.
• Act as a point of contact for travel policy guidance and ensure requests are approved by appropriate leadership.
• Maintain travel tracker on a real-time basis and escalate issues promptly.
• Monitor travel disruptions and proactively assist with rebooking or rerouting.
• Maintain contact with travelers during high-risk or complex itineraries and severe weather events.
• Collaborate with executive assistants, office managers, travel coordinators, and learning lead.
• Maintain clear records of travel itineraries and approvals.
• Provide timely communication to travelers and report weekly to management on travel booked and issues.
• Use EY approved travel platforms and troubleshoot issues with the firm’s Travel Management Company.

Skills and Attributes for Success

• Discretion and professionalism in handling sensitive travel details.
• Agility and problem-solving skills to adapt quickly and find creative solutions.
• Client-centric mindset, prioritizing travel that supports senior leadership.
• Team-oriented approach, collaborating across departments and supporting others during peak periods.
• Demonstrated experience booking international and complex travel.

To Qualify for the Role, You Must Have

• Several years’ experience in travel coordination, preferably in a corporate or professional services environment.
• Strong knowledge of travel booking platforms and policy compliance.
• Ability to manage multiple priorities and adapt to changing demands.
• Excellent communication and interpersonal skills.
• Proven ability to work independently and as part of a team.

Ideally, You’ll Also Have

• Experience collaborating with senior leadership and supporting high-profile travel needs.
• Ability to troubleshoot travel platform issues and liaise with travel management companies.

What We Look For

We’re seeking professionals who are detail-oriented, collaborative, and committed to excellence. You’ll need to be agile, innovative, and able to work effectively across teams and cultures. If you’re passionate about delivering exceptional service and building strong relationships, this role offers the opportunity to make a meaningful impact.

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