Dynamics 365 CE (CRM) Architect

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your Key Responsibilities:

• Dynamics 365 Solution Architect responsible for providing technical expertise across Pre-Sales and Delivery. 

• Evaluate client requirements and align solution to Microsoft and EY offerings.

• Develop end-to-end solutions based on Dynamics 365 and Microsoft stack including identification of relevant technology components based on functional and non-functional requirements.

• Develop high quality proposals, client presentations and demonstrations.

• Develop solution assets/accelerators and support go-to-market activities.

• Lead delivery engagements including planning and leading workshops.

• Work closely with Microsoft and EY regional leaders to develop and support Microsoft Business Applications growth plans across ASEAN.

• Technical Skills Required

• Specialise in Dynamics 365 CE and Power Platform with a good understanding of the overall Microsoft stack including Dynamics 365 Finance and Operations, Azure and Microsoft 365.

• Deep functional and technical knowledge of Dynamics 365 CE including Marketing, Sales, Customer Service, Contact Centre, Field Service, Project Operations and Copilot.

• Deep knowledge of Power Platform including Power Apps (Model Driven and Canvas), Power Automate, Power Pages, Power Virtual Agents.

• A good understanding of Integration and Data migration platforms.

• A good understanding of DevOps processes.

• Demonstrated experience in the delivery of complex and large-scale applications based on Dynamics 365 CE.

• Experience working in Waterfall, Iterative and Agile methodologies.

• Non-Technical Skills Required

• Excellent relationship building and influencing skills with the ability to engage with various stakeholders including internal, external and EY partner organisations.

• Strong communication skills.

• Ability to present complex ideas and solutions to various levels of internal and external stakeholders.

Certifications

• Microsoft Power Platform Functional Consultant (PL-200)

• Microsoft Power Platform Solution Architect (PL-600)

• At least two of the following

• Microsoft Dynamics 365 Sales Functional Consultant (MB-210)

• Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant (MB-220)

• Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

• Microsoft Dynamics 365 Field Service Functional Consultant (MB-240)