UKI TC Java Technical Support Lead

Java Tech support Lead

General Information

Location: Dublin

Available for Work Visa Sponsorship: Yes

Business Area: Tech consulting – System Engineering

Contract Type: Full-Time – Permanent

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY have a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and the confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.

The Team and the opportunity

We’re looking for skilled and experienced Java Technical Support Leads to oversee the technical support operations related to Java based applications and systems. This role requires a hands-on leader who can managed a team of support engineers, provide expert-level troubleshooting, and ensure the smooth operation of mission-critical Java applications. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of our service offering.

Your key responsibilities

• Team Leadership: Lead, mentor and develop a team of technical support engineers.
• Monitor live production systems, focusing on key service objectives.
• Provide expert-level support and troubleshooting for complex Java applications.
• Identify and resolve technical issues related to Java code, performance and system integrations.
• Collaborate with development teams to diagnose and resolve issues at code level.
• Ensure timely and accurate resolution of incidents and service requests.
• Participate in post-incident review and contribute to root cause analysis
• Develop and implement support processes and best practices to improve team efficiency,
• Serve as the primary point of contact for escalated technical issues.
• Liaise with development, QA and operations team to ensure seamless communication and resolution of issues.
• Develop UNIX and SQL scripts to perform complex data clean-ups.

Skills and attributes for success

• Minimum of 5 years’ experience in software development/ technical support.
• 2+ years of experience leading or managing a technical support team.
• Strong experience in Java development, including deep knowledge of Java frameworks (e.g. Spring, Hibernate).
• Highly skilled in troubleshooting and debugging Java applications.
• Understanding of RESTful APIS, databases (Oracle, Sql Server) and web technologies
• Familiarity with Linux/Unix environments and scripting languages
• Experience with cloud platforms such as Azure, GCP and AWS.
• Experience with tools such as: GIT, Jira, Eclipse, Jenkins, Maven, Sonarcube, OpenGrok
• Strong problem solving skills with attention to detail
• Ability to handle high pressure and fast paced situations
• Strong customer service skills.
• Excellent communication skills, both written and verbal.

Education

• Bachelors degree in Computer Science, Information Technology, or a related field.

Preferred qualifications

• Certification in Java
• ITIL certification
• Cloud certifications

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.