UKI CBS - High Value Account Credit Controller - Senior Associate - Dublin

High Value Account Credit Controller

The opportunity

We are looking to appoint an Account Credit Controller to support our High Value Collection activity across the Irish Firm.  This role is key to ensuring high standards of collections expertise across all clients within your portfolio. The role is key to the business cash performance with the primary focus being on driving timely payments and early escalation of known delays. This is a great opportunity to enhance the collection function and provide client collection support in your role as a trusted business advisor. It is a proactive, solution driven and challenging role working as part of a high performing Collections team and alongside the wider finance function team members.

The successful candidate will work closely with Client Handlers and Service Line Operations Directors to develop a strong culture of financial awareness, commerciality and accountability.

Key Responsibilities

• Collecting accounts receivable balances for specific high value clients at firm level, by taking ownership of end-to-end collection activity & performance.
• The key objective is to maximise cash receipts for the business and ensure minimisation of ongoing working capital balances for the high value client portfolio.
• Strengthening both internal and external client relationships and linkages with the Client Handler leads to gain a deeper understanding of their behaviours, purchasing needs, and procedures.
• Engaging with client facing teams to coordinate collection activities & escalating with Service Line operations teams.
• Identify collection blockages & delays, finding solutions through engaging actively with Client Serving Teams.
• Maintaining client collections data to capture insights and improve future performance

Skills and attributes for success

• Good team player with ability to build strong relationships with Partners/Engagement Managers and other key stakeholders.
• Good negotiation and influencing skills.
• Demonstrate a positive and solution driven mindset.
• Confident, with a proven ability to challenge appropriately at all levels.

To qualify for the Role you must have

• The ability to balance multiple priorities by considering risk, importance and level of urgency.
• Minimum of 3 years Collections experience, with specific experience managing high value accounts with high volume invoices.

What we look for

• Someone who is customer focused and responsive with good commercial acumen / judgement.
• Knowledge & experience of client procurement practices, operating 3rd party portals, working with shared services, cross border collections.
• Ability to adapt or flex the style, as necessary.