Service Line Operations Lead - UKI Tax

Service Line Operations Lead – Ireland

General Information

Location: Dublin

Business Area: Tax

Contract Type: Full-Time – Permanent

Excellent opportunity to join a Big 4 Tax practice where you will be part of a high-performing team. Our globally coordinated Tax practice combines exceptional knowledge and experience with local expertise and cutting-edge technology platforms, making us a market leader in Tax services. You will receive exposure to some of EY's most diverse and exciting clients, working with the latest Tax technology solutions in the market.

Job Purpose

Reporting to Service Line Ireland leadership and IOI leadership, the purpose of this influential support role is to the Service Line Lead and Service Line Operations partner by taking many of the day to day business decisions and participating in the development and execution of the Service Line strategy and ambition.

Core responsibilities

Business Performance

• Evaluate performance against Financial Plan targets and key performance drivers (e.g. Price, activity, etc.) - identify issues in a timely manner and propose and execute actions in response
• Update leadership on performance, rationale for performance and agree actions
• Working closely with our Finance support team to be on top of weekly financial performance
• Drive business improvement initiatives through innovative thinking and solutions
• Lead the yearly annual strategic and financial planning processes (e.g. Market Leadership Plans, FY Plans and periodic reforecasting)
• Drive operational support teams to deliver service levels required for the business to succeed and meets its targets including:
  • Working Capital – ensuring we are accelerating timely billing and prompt collection of cash
  • Resourcing – forecasting accuracy and redeployment to maximise utilisation
  • Recruitment – ensure aligned with and responsive to business needs[AM1] [RY2] 
• Understanding and management of indirect cost

Outlook

• Perform periodic reforecasts, update leadership and propose actions in response
• Develop an understanding on sales and pipeline and impact on future trading
• Assess sales and pipeline performance and other outlook indicators - identify, propose and execute actions in response
• Identify business risks and issue and develop and execute plans to mitigate

People

• Oversee recruitment planning, identifying and approving searches and offers
• Together with the SL People Partner, SL leader and the Talent team, manage the yearly pay and review process including communication strategy
• Provide support on the LEAD process and ensure the smooth running of the Leadership LEAD reviews
• Support the SL People Partner and the Talent team in the execution of their Talent strategy

Transformation

• Identify and deliver transformation opportunities (technology and process improvement) to enable the business to operate more effectively.
• Drive behavioural change to embed commercial awareness in the business;

Other

• Miscellaneous operational, tactical and strategic projects upon request. These vary year on year and include taking a role in the delivery of firm wide change projects in conjunction, where appropriate, with Global or Area Service Line initiatives
• Engage and liaise with the COO on Firm wide initiatives and change programmes, where appropriate.

Attributes

In conducting their role, the Operations lead will demonstrate the following experience / attributes:

• An experienced Senior Manager /Director
• Financially literate "finisher", who can demonstrate a highly commercial approach
• An active member of the leadership team with the ability to operate on a peer basis with the SL leadership team and ability to influence key stakeholders
• Confident and can bring fresh insight to business problems
• An ability to delegate and oversee execution across functional silos (team leaders, recruitment, HR, finance)
• Ability to build highest performing teams
• Pro-active, self-starter with ability to influence 360 degrees.
• Give our people purpose: align their roles to the firm’s overall ambition and to our purpose of building a better working world.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.