Infrastructure Managed Services Engineer - Level 1

  General information    

•   Location: Dublin
•   Available for Work Visa Sponsorship: No
•   Business area: Technology Consulting (Oracle)
•   Contract type: Permanent

Role Purpose:

The Level 1 Infrastructure Managed Services Engineer will provide frontline support for client infrastructure, assisting in the management and maintenance of compute, networking, storage systems, backup devices, and related software. The role involves resolving initial incidents, maintaining system stability and performance, and adhering strictly to security standards.

Key Responsibilities:

• Act as the first point-of-contact for client infrastructure support queries.
• Resolve initial infrastructure incidents based on documented procedures and runbooks, escalating more complex issues as required.
• Support basic management activities related to Servers, Storage, Networking, and Hypervisor environments.
• Perform routine checks, patching, and software updates under supervision.
• Assist in the management of backup and recovery processes.
• Maintain clear and accurate documentation of support activities and procedures.
• Adhere strictly to client-specific security policies and standards.
• Provide operational support for network configurations including switches, VLANs, and port management.
• Collaborate effectively within the infrastructure team and communicate professionally with clients.
• Escalate incidents promptly to senior engineers or management when necessary.

Required Skills and Experience:

Technical Experience:

• Hyper-Converged Infrastructure (HCI): Basic familiarity with Fujitsu Primergy Servers or similar HCI platforms.
• Hypervisors: Exposure to Oracle KVM and/or VMware ESX environments.
• Operating Systems: Operational experience with Oracle Linux (versions 7.9 and/or 8.9 preferred).
• Backup Solutions: Awareness or experience with enterprise backup systems (Veritas NetBackup preferred).
• Monitoring/Management Tools: Exposure to tools like VMware vCenter, Fujitsu ServerView Operations Manager, or Oracle Enterprise Manager (OEM) is advantageous.
• Server Operations: Basic proficiency in server operations, maintenance tasks, and performance monitoring.
• Patching and Updates: Familiarity with patching processes for Linux-based platforms.
• Application Environment: Exposure or basic understanding of infrastructure supporting Oracle enterprise applications (EBS, PMS).
• Identity and Access Management (IAM): Basic familiarity with IAM platforms (Okta desirable).

Networking Experience:

• Hands-on experience with basic network configurations, VLAN management, and port troubleshooting.

General Skills:

• 1 - 3 years' experience in an IT support role, ideally within Managed Services or Infrastructure Support.
• Good analytical and problem-solving skills.
• Strong communication and interpersonal skills for client interactions.
• Ability to follow structured procedures and guidelines.
• Commitment to professional development and adherence to security best practices.

Qualifications:

• Third level qualification in Computer Science, Mathematics or a related discipline or equivalent practical experience.
• IT professional certifications (Oracle Linux, VMware, ITIL foundations, etc.) advantageous but not mandatory.

What working at EY offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
 

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is central to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Join us in building a better working world. That’s Why, EY. 

Apply now.

The roleholder must understand and strictly comply with workplace policies and procedures including all EY Global and Information Security policies to protect organisational data and prevent unauthorized access.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.