FS Business Consulting - Customer Business Transformation - Senior Manager - Dublin

FS Business Consulting - Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Manager - Dublin

General Information

Location: Dublin

Available for VISA Sponsorship: YES

Business Area: Customer & Business Transformation

Contract Type: Full-Time – Permanent

EY is in a great place today. We’re helping more clients, in more places, tackle more of their toughest challenges than ever before. The exceptional career experience you’ll have at EY will be unlike any other because of our exceptional and diverse people. We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.

We offer a broad range of experiences that enable our people to grow professionally in a personalised way, while fostering a culture of global teaming and integration. We offer a range of leadership development programs, nurturing transformative leaders and behaviour that helps our people lead and inspire at EY and beyond. We are re-defining traditional career journeys and offering a range of diverse options for EY people to achieve success as defined by them and building strong foundations for future endeavours.

Do you have a passion for helping organisations maximise operational efficiency, embrace the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?

At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Senior Manager.

Your Key Responsibilities

• Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
• Understand EY’s service offerings and actively identify opportunities to better serve clients across our range of services
• Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operations
• Identify areas for process improvement across existing ways of working be it system, process, or people changes
• Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes
• Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
• Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out.
• Ability to communicate complex ideas effectively, both verbally and in writing
• Help identify problems, opportunities and ideate methods for improving existing business processes and workflows
• Helping to shape creative and innovative solutions to address client issues
• Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
• Demonstrated ability to manage, supervise and develop others, effectively communicate, manage budgets, timelines, and plans, manage client expectations, deliver quality projects
• Working confidently with clients, to support building 'trusted advisor' relationships
• Stay abreast of latest Financial Service industry trends to drive innovation

To qualify for the role, you must have

• Excellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisations
• Minimum of 8-10 years in delivering transformation programmes in Financial Institutes
• Strong verbal and written communication, with experience in presenting to key senior stakeholders
• Understanding of trends and implications on the Financial Services industry
• Be professional, quickly establishing personal credibility and demonstrating expertise

Ideally, you will also have

• Strong numeric analysis, presentation, Process Mapping, and requirement-gathering skills
• Proven analytic and workshop facilitation skills
• Experience in applying best practice Business and Process Analysis techniques
• Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
• Proven track record of leading teams
• Lean six sigma and/or BCS training/certification an advantage
• Project Management and/or Agile certification is an advantage

What we look for

• Someone who enjoys working as part of community which values integrity, respect, teaming, inclusiveness and building high performing teams
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
• Someone who is passionate about reaching their full potential and excelling in their career

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor – Free unlimited online GP Consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Recognition Awards
• Cash incentives for Referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 Career Progression 

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers.

Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.