Apply now »

Experience Design - Service Design - Senior Consultant (BC)

Location:  Dublin 2
Other locations:  Anywhere in Country
Salary: Competitive
Date:  Dec 3, 2022

Job description

Requisition ID:  868486

About EY Seren

EY-Seren Ireland is an international strategic design and innovation consultancy with clients around the world and are part of the multi-skilled performance advisory practice of EY. We help clients achieve business transformation through a customer-centered approach to design. We combine deep customer and commercial insight with leading-edge design capabilities to deliver experiences that set our clients apart.

We are looking for an individual who is a love solving complex problems across different groups of people within a company or between customers and the company.  You look beyond the symptoms and enjoy doing research with the different groups to identify their core needs and pain points.  You strive in solving for their core needs and pain point and designing new solutions that can connects these dots in new experience.  

Please include either an URL or attach case studies demonstrating your service design process following the design thinking methodology.

Notes: Applications without a portfolio will not be considered.

Responsibility- Designing experiences with a customer-centred mindset by:

  • Working experience in different research methods (in-person and desktop research, how-to benchmark, data analytics, industry trends) and how to structure research to reduce the risk of confirmation of bias that may impact the results.
  • Analyze the research to uncover end user needs and pain points and turn these into clear direction for the service experience.
  • Help facilitate design thinking workshops with different business and technical groups across the entire design process from research, ideation, design & delivery
  • Responsible for the design and development of service concepts, as-is journeys, service design blue prints and other service design artefacts to provide practical insight and inform strategic direction for our clients
  • Engage in ongoing activities that enable us to learn, practice, and evolve our service design discipline
  • Work with the client teams’ to understand key business objectives to align the end user service needs to drive business goals.
  • Assisting in the preparation of proposals and budget management to ensure all finances are on target and help grow the business.  




  • 3 + years in CX, research, product design and/or innovation experience
  • Be able to conduct and analyse user research – e.g. writing interview scripts, conducting interviews, writing surveys, participant recruitment and trialing new concepts with clients.
  • Ability to create customer journeys, service blueprints and other service design assets.
  • Experience in facilitation of workshop.
  • Adaptable to changing priorities, complexity, and unknowns
  • Creative design capabilities with experience using creative design software (InDesign, Sketch, Figma, Miro)
  • Working in digital projects or departments
  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design solutions
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.


Nice to Have’s:

  • Experience in designing at a conceptual level prototypes for new services and products being produced for end-users.  Work with product designers to hand-off concepts for product design.


What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions. 


Plus, we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
  • Diverse and inclusive culture: You’ll be embraced for whom you are and empowered to use your voice to help others find theirs.


EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance



Apply now »