Assurance Learning Operations Senior Associate

Talent Development – Island of Ireland Assurance Learning Operations Senior Associate

General Information

Location: Dublin

Business Area: Core Business Services

Contract Type: 12 Month Fixed Term Contract

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too.

The opportunity

We are looking for someone with a passion for operations and data management to join our Talent & Organisation Development Team to focus on the deployment of our Assurance technical learning curriculum across both the FS & UKI businesses.

Your key responsibilities:

• Ownership of the execution of the compliance reporting process for both UKI and FS Assurance and ensuring CE credits awarded to Learning participants and instructors where applicable​
• Support the end-to-end execution of Learning course deployment plans including:
  • Management of attendance, learner cancellations, no shows and missed sessions, including coordinating training dates and nominations from different areas of the business ​
  • First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals
  • Venue booking, accommodation booking for residential courses and ongoing management ​ and learning on-site support (as required)​
  • Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.​
  • Prepare facilitators for delivery of learning courses (logistics) and support in the sourcing and management of facilitators
• Ongoing ISQM management - providing timely execution & evidence of controls including obtaining and retaining all the required approvals, and providing the information requested to the SQM testing team
• Develop and maintain relationships with key stakeholders, along with the Assurance client group, to enable the successful deployment of learning.  Stakeholders include UKI Assurance Talent Development, FS UK Learning & Development Team, TSS (offshore) Learning deployment administration contacts (where relevant) UK & Ireland Talent Development co-ordinators, learners, service line resourcing teams, content managers, facilitators, learning champions, quality and efficiency networks.
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information​
• Contribute to other activities or projects across the wider Talent & Organisation Development Team (as required)

Skills and attributes for success

• Strong team player with an enthusiastic, can-do approach with ability to coordinate and work as ‘one team’​
• Detail oriented – organised, excellent attention to detail with the ability to deliver to deadlines in a regulated environment
• A desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practice
• Excellent interpersonal skills and the ability to interact well and develop positive relationships with people at all levels within the firm
• Desire to deliver quality services​, spotting opportunities for efficiencies
• Ability to learn new processes and skills quickly
• Strong IT skills – Excel and Outlook are essential
• Excellent oral and written communication skills

To qualify for the role, you must have

• Proficiency in Microsoft Office Suite, specifically Excel at advanced level, PowerPoint and Word
• An interest in Data Management

Ideally, you’ll also have

• Experience in learning deployment, learning coordination or using a learning management system (e.g. Success Factors)

What we look for

We are looking for individuals who are highly motivated, professional and passionate about what they do and thrive working in a collaborative team environment. We want individuals who will further add to the continued success of our Core Business Services (CBS) Team.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.