Manager -BCRM Solution Functional Specialist - Supply Chain Consulting - Qatar

At EY, we’re all in to shape your future with confidence.  

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​  

Join EY and help to build a better working world.  

EY is a leading global consultancy firm dedicated to delivering innovative solutions to complex business challenges. With a reputation for excellence, we collaborate with clients across various industries to drive transformational change, optimize performance, and achieve sustainable growth.

The Opportunity

The Supply Chain and Operations Consulting team drives business performance by optimizing and transforming supply chain and manufacturing functions. They design advanced planning processes, translate business strategy into actionable supply chain solutions, and enhance manufacturing productivity through digital and operational improvements. The team also develops frameworks to improve supply chain services and operations across value chains.

We are seeking a manager to join the team in a BCRM Solution Functional Expert role within Supply Chain and Operations Consulting.

Key Responsibilities

• Lead Functional Requirement Gatherings (FRDs) to map AMI data fields (intervals, alarms) to BCRM billing attributes.
• Oversee User Acceptance Testing (UAT) for billing cycles, with a focus on complex scenarios such as estimated versus actual reads.
• Audit data migration scripts to ensure customer master data and historical consumption align with the new BCRM scheme.
• Design and deliver "Train-the-Trainer" programs for internal CSD agents on the new interface.
• Define billing data quality criteria and billing exception categories/workflows, including classification, ownership, and resolution steps.
• Explicitly address prepayment operations in BCRM, including credit management, enable/disable scenarios, protections, and edge cases.
• Align billing handling processes with customer case management documentation standards.

Qualifications

• 12+ years of experience in Utility Billing/CRM, with a proven track record of leading at least two major BCRM implementations and go-lives (e.g., SAP IS-U, Oracle CCS, or Salesforce Energy Cloud).
• Bachelor’s degree in business administration, IT, or Finance.
• Master’s degree in business administration or a master’s degree in digital Transformation / Innovation Management.
• Consulting experience is preferred.
• Experience in the Utilities sector is required, with mandatory expertise in the Electric sector; experience in the Water sector is a plus.
• Proficiency in English is mandatory; Arabic language skills are an advantage.

Work Environment

• Based in the Middle East (KSA, UAE, Qatar,..), with flexibility for remote and onsite engagements.
• High-performance team culture fostering continuous learning and development
• Travel may be required based on client needs

What we look for 

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. 

What we offer you  

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

Are you ready to shape your future with confidence? Apply today.  

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. 

EY  |  Building a better working world 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fuelled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.