Assurance Experience Management Leader - open to MENA, except UAE

In a business where are our people are our products inspiring excellence in how we engage with our clients is something that we are passionate about. As the Experience Management Leader, you will be responsible for maximizing business performance and delivering on our talent agenda through proactive management of the talent pool within MENA. In addition, responsible for managing project prioritization and delivery as well as workforce forecasting with a specific focus on centralization models, skills, capability and trends.

The opportunity

Your role is to ensure we maximize business performance and deliver on our talent agenda through proactive management of our talent pool. You will succeed by ensuring the team the right people are available, at the right time. You will be using your specialist knowledge and relationships to ensure we maximize productivity and develop our talent through their on the job experiences.

Your key responsibilities

• Stakeholder Management – Responsible for managing key relationships within Leadership Team, Partner Group and Business Enablement Team across MENA
• Coordinates the identification of required skills including grades/locations in line the business strategy including the centralization model
• Continuous improvement – Roll out of established strategic initiatives to support the Talent, Quality or Business agenda. Also identifying new opportunities and driving them to improve team performance and our clients experience with the team i.e., the Business
• Talent pool management & experience optimization – Proactively identifying opportunities for all available resources and collaboration with STCs on performance management, PIP’s, internal transfers etc.
• Ensuring effective deployment of our people across MENA and beyond, minimizing time and costs impact
• Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions
• Managing the experience management team. Note: The majority of the team will be managed remotely

Skills and attributes for success

• Strong communication and interpersonal skills
• Extensive project management experience
• Demonstrates a positive and enthusiastic attitude
• Strong personal integrity and adherence to strict confidentiality
• Able to build relationships at all levels

To qualify you must have

• Experience with workforce planning and/or business operations within professional services environments
• Experience in centralization modeling and implementation
• Experience in project management
• Working experience in MENA
• Refined relationship and stakeholder management skills
• Strong knowledge of business systems and refined data analysis skills
• Experience working closely with colleagues in a high-performing team

Ideally, you will also have

• A degree or postgraduate in a related discipline
• People management and development experience

What we look for

We are looking for people who can combine, great listening skills, collaboration, influencing and commercial acumen. Being able thrive in an ever changing, diverse, multi-cultural environment where we expect exceptional quality and show passion for your work will set you up for success.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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