Senior Technology Operations Analyst, AMS SuccessFactors Benefits, Managed Services Practice- Dieppe

The opportunity

EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‑specific experience, advanced technologies, and trusted insights to deliver long‑term value and measurable outcomes

As a Senior Technology Operations Analyst (AMS SuccessFactors Benefits), you will play a strategic leadership role in delivering high‑performing, resilient technology solutions across EY's internal and client‑facing environments. You will lead complex development initiatives, drive technical strategies, mentor analysts, guide operational excellence, and partner with senior stakeholders to shape technology outcomes that align with business objectives.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Configure and maintain SuccessFactors Benefits module elements including eligibility rules, program design, enrollment workflows, and life‑event processing.
• Ensure data accuracy and compliance across Benefits data by conducting audits, validations, and ongoing monitoring of enrollments, deductions, and dependent records.
• Manage L2/L3 AMS ticket resolution related to Benefits issues (eligibility, enrollment errors, integrations, data mismatches).
• Support annual enrollment cycles, open enrollment configuration, updates, testing, communications, and post‑go‑live stabilization.
• Collaborate with HR, Total Rewards, and Payroll teams to ensure Benefits configurations support organizational policies and legislative requirements.
• Maintain and update Benefit plan configurations, rate tables, life event reasons, and vendor/carrier‑specific logic.
• Oversee Benefits‑related data integrations (e.g., payroll, carriers, third‑party administrators) and troubleshoot CPI or SFTP data exchange issues.
• Conduct UAT and regression testing for quarterly releases, benefit cycle updates, and configuration changes.
• Develop and maintain documentation, including configuration workbooks, job aids, change logs, and SOPs for Benefits administration.
• Provide end‑user support and training, ensuring HR teams, benefit admins, or shared‑services partners understand Benefits processes and updates.
• Ensure security and compliance by maintaining permissions, protecting employee benefit data, and following internal controls.
• Identify system enhancement opportunities, process simplification options, automation opportunities, and contribute to continuous improvement efforts.
• Deliver high‑impact presentations to senior leadership
• Develop communication strategies for complex initiatives
• Contribute to long‑term technical strategy
• Identify opportunities for innovation and operational excellence
• Mentor and coach junior and mid‑level analysts

Skills and attributes for success

• Deep understanding of SuccessFactors Benefits, EC foundation objects, eligibility rules, and life‑event workflows.
• Strong analytical and problem‑solving abilities, especially with Benefits data and downstream impacts.
• Ability to operate in high‑volume AMS environments, prioritizing tickets and enhancements effectively.
• Excellent communication skills for working with HR, Payroll, Total Rewards, and vendor/carrier stakeholders.
• Comfort with cross‑module dependencies (EC, Payroll, Time, Compensation) and Benefits‑related integrations.
• Strong attention to detail ensuring accuracy in Benefits configuration and employee impact.

To qualify for the role you must have

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 5–7 years of hands‑on experience with SuccessFactors Benefits or related EC/HR modules.
• Proven production support experience in an AMS environment handling incidents, enhancements, and release cycles.
• Experience configuring benefits plans, eligibility rules, events, rates, and vendor interfaces.
• Working knowledge of integration patterns (e.g., carrier feeds, SFTP, API/CPI flows).
• Ability to interpret HR/Benefits policies and translate them into system logic.

Ideally, you’ll also have

• Experience with EC + Benefits implementations, open enrollment cycles, and carrier data exchanges.
• Familiarity with SAP Payroll, EC Time, or Compensation for cross‑functional impacts.
• Exposure to SAP CPI for Benefits-related interface support.
• SuccessFactors certification in Employee Central or Benefits.
• Knowledge of regulatory requirements related to Benefits (e.g., eligibility, taxation, dependent rules), depending on region.

What we look for

We seek individuals who bring senior‑level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria: $48,000 to $72,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.