Senior Technology Operations Analyst, AMS CPI Integration, Managed Services Practice - Dieppe, NB

The opportunity

EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‑specific experience, advanced technologies, and trusted insights to deliver long‑term value and measurable outcomes

As a Senior Technology Operations Analyst (AMS CPI Integration), you will play a strategic leadership role in delivering high‑performing, resilient technology solutions across EY's internal and client‑facing environments. You will lead complex development initiatives, drive technical strategies, mentor analysts, guide operational excellence, and partner with senior stakeholders to shape technology outcomes that align with business objectives.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Design and develop SAP CPI integration flows (iFlows) to connect SuccessFactors with SAP and non-SAP systems.
• Utilize prepackaged integration content or build custom integration scenarios to meet business requirements.
• Configure CPI components including connectivity (adapters), mappings, transformations, certificates, and security materials.
• Monitor and manage integration processes to ensure smooth, reliable, and accurate data flow across systems.
• Troubleshoot integration issues, resolve system or data errors, and address performance bottlenecks.
• Conduct thorough integration testing, including error validation, scenario testing, and end to end data consistency checks.
• Document integration designs, configuration details, test results, and updates to maintain clear operational governance.
• Collaborate with HR, IT, SAP functional teams, and business stakeholders to gather requirements and understand integration dependencies.
• Analyze integration logs and metrics to identify opportunities for performance tuning and optimization.
• Ensure all integration work meets security, data protection, and compliance standards, including access controls.
• Support AMS ticket workflows by providing L2/L3 incident resolution and change request support.
• Stay updated on new CPI capabilities and recommend continuous improvements or automation opportunities.
• Develop innovative solutions improving system performance and reliability
• Deliver high‑impact presentations to senior leadership
• Develop communication strategies for complex initiatives
• Contribute to long‑term technical strategy
• Identify opportunities for innovation and operational excellence
• Mentor and coach junior and mid‑level analysts

Skills and attributes for success

• Strong technical knowledge of SAP CPI, including adapters (HTTP, SOAP, REST, SFTP), mappings, transformations, and iFlow design.
• Ability to troubleshoot complex cloud integrations with structured root‑cause analysis.
• Strong communication and collaboration skills when working with cross-functional stakeholders (HR, IT, integration teams).
• Ability to manage multiple priorities in an AMS environment with consistent, high‑quality delivery.
• Analytical mindset to interpret logs, understand upstream/downstream impacts, and improve integration reliability.

To qualify for the role you must have

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 5–7 years of experience in SAP CPI (Cloud Platform Integration) or SAP Integration Suite.
• Hands‑on experience designing, building, testing, and deploying iFlows within SAP CPI.
• Experience supporting AMS environments, including incident management, enhancements, and change requests.
• Ability to work with system owners, functional teams, and business lines to interpret integration requirements.
• Working knowledge of SuccessFactors data structures and standard integration patterns.

Ideally, you’ll also have

• Experience with SuccessFactors‑related integrations, especially EC ↔ CPI or other HR system flows.
• Familiarity with SAP BTP, API Management, Groovy scripting, security artifacts, or event‑based integrations (backed by CPI learning materials).
• Exposure to on‑premise ↔ cloud connectivity, including Cloud Connector and SFTP/IDoc integrations.
• Understanding of AMS governance frameworks and release management processes.

What we look for

We seek individuals who bring senior‑level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Wateloo/Vancouver/Victoria :$48,000 to $72,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.