Operations Analyst II (Tax Compliance), Managed Services Practice

The opportunity

As an Operations Analyst II, you will be a professional member of our new Managed Services practice.

EY Managed Services transcends traditional goals of operational efficiency and cost predictability. We transform and manage business capabilities, converting data into a strategic asset and turning challenges into opportunities. Our approach facilitates enterprise-wide transformation through deep sector-specific experience, advanced and emerging technologies, and trusted insights. We empower organizations with innovative operating models designed to safeguard the enterprise, unlock strategic value and deliver lasting measurable outcomes.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Contribute to client satisfaction by providing the team with exceptional quality and timely work products.
• Determine appropriate and optimal Canadian and US filing position
• Prepare complex personal income tax returns
• Review personal income tax returns
• Research on Tax technical matters to support both compliance and advisory deliverables
• Contribute to the national education program by preparing and/or delivering tax technical material
• Leverage technology to maximize productivity
  
  

Additional responsibilities and skills for success:

Analytics: Combine data from multiple sources to generate meaningful insights, develop and refine dashboards, and support decision‑making through robust analytical practices.
Communication: Prepare clear, audience‑appropriate reports and presentations, and facilitate discussions that drive alignment and shared understanding.
Problem Solving: Identify operational challenges, perform root‑cause analysis, and lead the implementation of strategic, sustainable solutions.
Project Management: Oversee small to mid‑sized projects by coordinating stakeholders, tracking progress, and ensuring deliverables align with business objectives.
Stakeholder Engagement: Build strong relationships, act as a key liaison for inquiries, and represent stakeholder needs in planning and operational discussions.
Technology Proficiency: Leverage advanced analytics and visualization tools (e.g., Power BI), adopt automation to streamline workflows, and stay informed on emerging technologies that enhance operational performance.

To qualify for the role, you must have:

• A high School Diploma (required); College Diploma is considered an asset
• Bilingualism in French and English is a requirement
• 3-5 years of tax compliance experience and intermediate knowledge of tax returns process
• Knowledge of current automated tax processing systems and tax laws
• Effective communication skills and be a confident team player who can not only collaborate with people from various teams but also prioritize shifting demands
• Willingness to contribute to a flexible, stable, and team-oriented working culture that fosters personal development and a positive attitude
• Commitment to learning in a tax technology environment
• Ability to work in a high pressured and time sensitive environment
• Excellent managerial, organizational, and verbal/written communication skills
• Ability to manage time spent against budget and work alongside team members to ensure the timely completion of deliverables while providing exceptional client service
• Exceptional PC proficiency including Microsoft Excel, Word, and PowerPoint

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.