Operations Analyst I (Immigration Drafting), Managed Services Practice - Dieppe, New Brunswick

The opportunity

As an Operations Analyst I, you will be a professional member of our new Managed Services practice.

EY Managed Services transcends traditional goals of operational efficiency and cost predictability. We transform and manage business capabilities, converting data into a strategic asset and turning challenges into opportunities. Our approach facilitates enterprise-wide transformation through deep sector-specific experience, advanced and emerging technologies, and trusted insights. We empower organizations with innovative operating models designed to safeguard the enterprise, unlock strategic value and deliver lasting measurable outcomes.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Manage assigned immigration cases end-to-end, ensuring timely progress, accurate documentation, and proactive issue identification.
• Manage high volume application drafting, reviewing documents and data analysis for Canadian temporary and permanent residency applications.
• Produce consistently high-quality work while adhering to firm, client, and immigration process standards.
• Ensure operational efficiency by following intake processes, reviewing cases within SLAs, and escalating issues promptly.
• Demonstrate strong workload management through prioritization, deadline awareness, and thorough review of all case materials.
• Contribute to team collaboration by participating in meetings, maintaining clear communication, and supporting team protocols.
• Uphold professional communication standards, including risk management procedures, timely email responses, and proper documentation.
• Leverage reporting tools and case management systems to monitor caseloads, maintain accurate records, and support quality assurance efforts.

Skills and attributes for success:

• Strong organizational skills with the ability to manage high-volume workloads effectively.
• Exceptional attention to detail, ensuring accuracy across documentation and case filings.
• Ability to communicate clearly and professionally with clients, team members, and stakeholders.
• Proven ability to develop strong working relationships and collaborate within a team environment.
• Initiative to identify issues proactively and propose practical, well-reasoned solutions.
• Ability to present information in a structured, concise, and client-ready manner.

To qualify for the role, you must have:

• A high School Diploma (required); College Diploma is considered an asset
• Experience working in a legal, immigration, or professional services environment (preferred).
• Strong verbal and written communication skills - bilingualism is a preference
• Strong administrative skills and proficiency with Microsoft Office and case management tools.
• Demonstrated ability to handle confidential information with professionalism and discretion.
• Ability to manage competing priorities in a fast-paced, service-driven environment.
• Excellent interpersonal, analytical, and problem-solving ability

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.