Value Proposition Customer Experience Consultant

EY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology.

The exceptional EY experience. It's yours to build.

The  Opportunity: Your Next Adventure Awaits?

EY VODW (Belgium) is the EY Design & Innovation studio representing the customer-centric innovation practice. We are dedicated to delivering customer-focused solutions. Our focus is on helping large companies understand their customers better and in turn design, build and launch new innovative products, services, experiences and business models. We support our clients from innovation strategy to working MVP and scaling new solutions in the market.

We are part of a global EY Design & Engineering Collective. With our connected agencies we shape the worldwide EY Design and Engineering collective. Our network holds 1700+ professionals across 20+ countries in the fields of customer focused business strategies, customer experience, digital product and service innovation, and delivery.

As Value Proposition & Customer Experience consultant you’ll also become part of our Global EY Design & Engineering Collective to reinvent businesses and create cutting-edge experiences.  Together with the EY agencies around the globe you’ll shape the expanding collective and its offerings. More info: https://www.ey-vodw.com/en/ey-design-engineering

EY VODW is seeking a dynamic and innovative Value Proposition & Customer Experience consultant to shape and communicate compelling value propositions for top Belgian and International clients. The role focuses on Value Proposition & Customer Experience (CX) projects and requires a professional with 3-6 years of experience.

As we continue to grow, we're looking for a consultant who can bring fresh perspectives and drive value creation for our clients.

Your Key Responsibilities

• Conduct Research and Analysis:
  • Perform industry trend analysis, market research, competitive landscape evaluations, and technology scans.
  • Identify unmet consumer needs and translate multidisciplinary research into actionable business opportunities.
• Develop Value Propositions:
  • Craft compelling value propositions that address client needs and differentiate offerings in the marketplace.
  • Conceptualize and create new product-market combinations that align with client goals.
• Customer Experience (CX) Projects:
  • Lead and manage CX projects, ensuring that customer insights are integrated into business strategies.
  • Use design thinking methodologies to enhance customer experiences and drive business results.
• Strategic Planning and Implementation:
  • Collaborate with cross-functional teams, including business development, marketing, and operations, to implement strategic plans.
  • Develop and deliver persuasive presentations to clients and stakeholders, communicating long-term strategies, findings, recommendations, and project status.
• Market and Business Analysis:
  • Conduct viability studies, understand the market, and identify (potential) new revenue streams.
  • Envision industry trends and forecast market developments over a 5-10 year horizon.
• Client Engagement and Facilitation:
  • Facilitate workshops with senior management to build consensus and establish a shared vision on value propositions.
  • Engage clients in discussions, prepare project proposals, and contribute to business development efforts.

Your Profile

• Experience:
  • 3-6 years of professional experience in strategy, consulting, or a related field, with a focus on value proposition development and customer experience projects.
  • Experience in Financial Services is a plus, other service related service industries such as Telco, Energy, Public are a bonus
• Analytical and Conceptual Skills:
  • Strong analytical and problem-solving skills with the ability to synthesize complex information.
  • Excellent conceptual skills to envision new products and services that meet future market needs.
• Communication Skills:
  • Exceptional communication skills, both written and verbal, with the ability to effectively communicate findings and recommendations to clients and stakeholders.
  • Fluent in French or Dutch and English
• Project Management:
  • Experience managing complex business projects, including customer experience initiatives and value creation projects.
  • Ability to lead project teams in a structured, organized, and agile manner, ensuring project timelines and budgets are met.
• Design Thinking:
  • Familiarity with executing design sprints, ideation workshops, and concept creation using design thinking methodologies.
• Collaboration and Leadership:
  • Strong people skills, including cross-functional collaboration, team management, and people development and coaching.

If you are passionate about creating impactful value propositions and enhancing customer experiences, we invite you to apply and join our team at EY VODW.

To apply, please submit your resume and cover letter detailing your experience and why you are a good fit for this role.

What’s In It For You

• EY Family – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
• Attractive remuneration package - We offer an attractive remuneration package; including a company car and charging card[NQ1] , iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers.  Thanks to our flex plan it is possible to choose what you value most. 
• Flexible working arrangements - We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
• Inspiring work environment - At EY we are dedicated to providing you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfill your true potential.
• Learning & personal growth - You will benefit from an onboarding program, receive extensive training and will be coached by a counselor. We offer a clear career path tailored to your unique skills with necessary guidance.  
• Fun - By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.  
• Sustainability - We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
• Diversity & Inclusion - At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.
• Location - All of our offices are easily accessible by public transport and/or by car and have parking space. They all have parking spaces and charging stations are provided.
• Best Workplace – You will be part of the 2023 number one rated Best Workplace (Great Place to Work).

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.