Service and Experience Designer - Industries

At EY Studio+ (Belgium), we believe the future belongs to organizations that dare to reinvent themselves. As part of EY’s global Design & Innovation network, we help leading companies move beyond incremental improvements to define bold strategies, envision new futures, and design experiences, services, products and business that create lasting impact.

We don’t just respond to change — we anticipate it. By combining human insight, service design and data-driven evidence, we enable organizations to understand their customers deeply, create experiences that matter, and deliver value that lasts.

With a global community of 5,000+ professionals across 20+ countries, EY Studio+ brings together the strategic rigor of consulting, the creativity of innovation, and the scale of EY. Together, we partner with clients to not only imagine what’s next, but to make it real.

You’ll join EY Studio+ Belgium as a Service and Experience Strategist (medior), where you’ll play a key role in shaping transformative strategies and helping organizations unlock growth through visionary experiences.

More info: https://studio.ey.com/content/ey-studio/global

The Role: Service and Experience Designer (medior)

We’re looking for a service and experience strategist with 3–6 years of experience who can translate complex challenges into future-proof strategies. You’ll guide clients in defining where to play and how to win by shaping compelling experiences, value propositions, and business models.

Your Key Responsibilities

Research & Insight Generation

• Frame strategic questions and conduct qualitative/quantitative research to understand user, market, and business dynamics.
• Identify unmet needs, trends, and emerging opportunities to shape experience strategies.
• Customer Journey Mapping: Visualizing and understanding the user's experience from start to finish. 
• Translate insights into experience principles and strategic opportunity spaces.

Strategy & Vision Building

• Define future experience visions and roadmaps, balancing user desirability, business viability, and technical feasibility.
• Craft value propositions, service blueprints, and business scenarios that guide executive decision-making.
• Design experiences, services, products and business that answer the end users’ needs and solve their pain points.
• Define strategic deliverables, including customer journey and experience maps, ecosystem maps, and CX strategy & frameworks.

Data-Driven Decision Making

• Utilize analytics, data, and user feedback to measure the impact of initiatives and optimize journeys.
• Translate evidence into actionable recommendations that improve effectiveness and strengthen client strategies.

Strategic Storytelling & Advisory

• Create compelling narratives, visualizations, and presentations that articulate complex strategies with clarity and impact.
• Influence senior stakeholders, helping them make bold, informed choices.
• Facilitate strategic workshops that unlock creativity, alignment, and decision-making.

Your Profile

• 3–6 years of experience in experience strategy, service strategy, or strategy consulting.
• Strong background in human-centered design thinking, customer experience, service design, and innovation strategy.
• Experience creating customer journeys, value propositions, business models, and customer-focused organizations.
• Ability to connect user needs with strategic business opportunities.
• Strong analytical mindset with proven experience using data and metrics to guide decision-making.
• Excellent communication and storytelling skills – able to craft strategies that resonate with executives.
• Skilled at facilitating workshops and aligning diverse stakeholders around a shared vision.
• Fluent in English and at least either Dutch or French.

What’s In It For You

• EY Family – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
• Attractive remuneration package - We offer an attractive remuneration package; including a company car and charging card, iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers.  Thanks to our flex plan it is possible to choose what you value most. 
• Flexible working arrangements - We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
• Inspiring work environment - At EY we provide you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfil your true potential.
• Learning & personal growth - You will benefit from an onboarding program, receive extensive training, and will be coached by a counsellor. We offer a clear career path tailored to your unique skills with necessary guidance.  
• Fun - By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.  
• Sustainability - We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
• Diversity & Inclusion - At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate based on race, religion, gender, sexual orientation, or disability status.
• Location - All of our offices are easily accessible by public transport and/or by car and have parking space. They all have parking spaces and charging stations are provided.
• Best Workplace – You will be part of the 2023 number one rated Best Workplace (Great Place to Work).

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.