Risk Management Support Services Coordinator

​Title: Risk Management Support Services Coordinator

Risk Management supports our people in managing the risks that arise during our daily working lives. We work closely with all parts of the organization to identify, manage and monitor risk, providing coordinated advice and assistance on independence, conflicts, compliance, regulatory, policy, security issues, as well as dealing with claims and any queries regarding ethics.  

The opportunity  

You will support multiple compliance functions including research, reporting, within our US Risk Management function. We work closely with all parts of the organization to identify, manage and monitor risk, providing coordinated advice and assistance You will develop a deep understanding of our Risk Management policies in order to identify policy and regulatory non-compliance.

Your key responsibilities 

• Applies knowledge and understanding of firm’s processes, resources and tools to effectively support functional teams and customers
• Manages and provides support for US Risk Management functional teams, including inquiry management, evaluates requests, provides guidance related to compliance, policy, processes, reporting, etc., and customer support as needed
• Performs internal and external research, referencing existing policies and knowledge to assist with review, assessment and resolution of incidents and provides recommendation to meet compliance, including customer inquiry
• Demonstrates positive attitude by contributing energy and new ides to team efforts and meetings, including process improvements for continued execution against strategic priorities, enhance efficiency and identify trends
• Asks clarifying questions to fully understand customer, peer and leadership expectations, to effectively support the business
• Escalates challenges to Supervisor to resolve concerns outlining action taken and proposed solution, as applicable
• Reconciles information obtained from research and communicates findings, parameters and propose next steps to leadership
• Contributes, prepares and run reports
• Propose and update process documentation updates to Risk Management Support Services Coordinator, including knowledge database
• Produces work of high quality that is timely, accurate, complete and clear

Skills and attributes for success 

• Excellent interpersonal, communication (verbal and written), and collaboration skills, interface with personnel at all levels directly or in virtual setting, communicate with appropriate frequency
• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Proactively shares knowledge and suggestions with colleagues to enhance their professional development
• Anticipate and proactively respond and assist colleagues with adjusting to change
• Effectively manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads
• Develop and demonstrate solid working knowledge of firm structure, service lines, key personnel and organizational policies and procedures
• Ability to apply protocols and structured procedures independently
• Professional maturity and ability to manage confidentiality
• Strong multi-tasking, organizational and time management skills
• Independent decision-making skills based on established guidelines to respond to or process escalated matters or sensitive transaction.
• Require the breadth, depth of knowledge and experience to appropriately determine when to escalate issues that require additional review in order to obtain the correct answer or solution
• Adapts to change and analyses all available data for continuous improvement; experiments with solutions; sees the unfamiliar as a challenge
• Dedicated to meeting customer requirements and expectations; establishes and maintains effective relationships with customers, gaining trust and respect

To qualify you must have 

• Bachelor’s degree or equivalent business experience
• 2+ years of relevant professional experience
• Working knowledge of Microsoft Office (Word, Excel, Power Point, Visio, etc.)
• SharePoint experience
• Strong attention to detail, analytical skills, the ability to communicate risk concepts to stakeholders at all levels and keep sensitive information confidential

Ideally, you'll also have 

• Research skills using internal and external data sources
• Previous experience with risk management, either through education or employment

What we look for

Our team is looking for a motivated and eager professional to join a quickly growing risk management support function. Ideally, you will have previous education or internship knowledge of risk management operations and a drive to continue to learn more.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.