People Consulting-Change Management-WalkMe-Senior Manager

People Consulting-Change Management-WalkMe-Senior Manager

In People Consulting, we deliver long-term value to our clients, people and EY by putting Humans@Center of the Transformation agenda, transforming businesses through the power of people and helping our clients to reimagine their future workforce.

With a growing addressable market of $115b+, and a market leading brand, People Consulting has significant opportunity to help our clients address complex issues relating to their people agendas.

The opportunity

Join our dynamic Business Performance team as a Senior Manager focused on People Behavior Change, where you will have the opportunity to advise on measuring, shifting, designing, and implementing organizational and individual behavioral programs. Your expertise will be crucial in aligning these programs with strategic direction, organizational purpose, and culture. This role will also include shaping EY’s WalkMe strategy, supporting its implementation, and building internal WalkMe capability.

You will leverage your understanding of behavioral drivers, organizational structures, and digital experience design to plan and implement targeted behavior change initiatives that deliver sustained adoption and long-term value.

Your key responsibilities

As a Senior Manager in People Behavior Change, you will be responsible for the effective management and delivery of complex processes, solutions, and projects, with a keen focus on quality and risk management. You will navigate operational and organizational dynamics, manage client relationships, and drive revenue generation.

This role offers the challenge of providing leadership across multiple activities, leading teams to achieve performance objectives, and offering deep insights through analysis and best practices to solve complex problems and drive innovation.

• Lead engagement delivery with accountability for program/project management
• Regular travel as required by external clients
• Manage client relationships with daily interaction and lead client engagements from planning to closure

In addition, this role will have a significant focus on WalkMe leadership and execution, including:

• Supporting the development and execution of EY’s WalkMe strategy, ensuring alignment with broader People Consulting transformation priorities.
• Leading the design, build, and implementation of WalkMe solutions across client programs to drive adoption and behavioral change
• Developing and mentoring internal WalkMe talent, helping grow EY’s capability and delivery capacity across regions
• Serving as a strategic liaison with WalkMe on go-to-market opportunities, product enhancements, and joint client pursuits

Skills and attributes for success

To thrive in this role, you will need a combination of skills and experience that make a significant impact. We are looking for:

• Proven ability to manage and deliver complex processes and projects
• Strong leadership skills with the ability to provide direction and insight
• Experience in building and managing client relationships and generating revenue
• Ability to navigate and manage commercial relationships effectively
• Excellent analytical and decision-making skills
• Digital adoption platform experience, ideally including hands-on WalkMe implementation, design, or strategy  
• Ability to lead multidisciplinary teams and drive high-quality delivery

To qualify for the role, you must have

• A Bachelor's degree in related field of business, Human Resources, or Psychology
• Typically, no less than 8 - 10 years of relevant experience with previous, recent experience in top tier consulting organization
• Technical skills in change management and experience design
• Strong communication and engagement strategy and delivery skills
• Expertise in behavioral driver analysis and modeling
• Leadership and workforce assessment capabilities
• Knowledge of hybrid workforce strategy
• Talent analytics and dashboarding skills
• Coaching and personal development proficiency
• Team effectiveness and development experience
• Experience designing, deploying, or managing WalkMe or similar digital adoption technologies
• Willingness to travel as needed, and comfortable working in a hybrid environment with an average of three (3) days per week at a client site or within an EY office.

Ideally, you’ll also have

• Digital fluency and sustainability knowledge
• Systems thinking and sector knowledge
• Experience in managing change and commercial astuteness
• Prior partnership experience with WalkMe—whether in joint pursuits or product roadmap collaboration

What we look for

We seek top performers with a passion for excellence, an ability to inspire others, and a drive to create significant impact. Ideal candidates demonstrate a collaborative spirit, innovative thinking, and the agility to adapt to changing environments.