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IT Onsite Support Engineer

Location:  Dalian
Other locations:  Primary Location Only
Salary: Competitive
Date:  25-Nov-2022

Job description

Requisition ID:  1314244

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


As an IT Onsite Support Engineer, you will be the frontline support for our end-users and visitors to our office technology facilities.


Our aim is to build an outstanding customer experience with a clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity


The right candidate will have a great start at EY on modern workplace style as well as will experience different kinds of smart office technologies. It is a good opportunity to explore any latest even upcoming new products for office facility.  

Your key responsibilities


  • Provide onsite support and stand by for any conference and event not limited to non-office hours and EY office 
  • Support and maintenance all office IT/AV facilities in a good condition
  • Ensuring onsite/online events run smoothly by providing the single point of contact for issue management and resolution.
  • Handling AV to operate, troubleshoot and interact with respective vendors and internal teams.
  • Accomplish any ad hoc task from team lead

Skills and attributes for success


  • Good communication skill in English and Mandarin
  • Good customer service mindset and with Can-Do attitude
  • Willing to learn a new thing and embrace change in a dynamic working environment
  • Troubleshooting skill on any issues
  • Can work independence without supervising


To qualify for the role you must have


  • Higher education
  • 5 years above relevant work experience
  • Knowledge on IT and AV
  • Experience with Apple products, Windows laptop, Microsoft Surface devices, networking, NAS, touch screen technology.

Ideally, you’ll also have


  • MS Office (Word, PowerPoint, Excel, Outlook)
  • iOS and Android Support

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 


The exceptional EY experience. It’s yours to build.



EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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