On-site Technology Support Specialist

On-site Technology Support Specialist

Enterprise Technology (ET)

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.

Role Overview: IT Administrator

The IT Administrator will provide essential administrative and operational support to ensure smooth execution of IT-related processes across multiple office branches in the Philippines. This role focuses on procurement, financial documentation, facility coordination, purchasing, and technical administrative support, while maintaining compliance with company policies and standards. The IT Administrator will also have basic technical support duties on a daily basis.

Key Responsibilities:

Procurement & Purchasing Support

• Coordinate procurement of IT equipment, office supplies, and related services.
• Prepare and process purchase requests, quotations, and vendor documentation.
• Track and monitor purchase orders, deliveries, and vendor payments.

Financial & Asset Documentation

• Assist with budget reporting and expense tracking for IT and facilities.
• Maintain accurate records of invoices, receipts, and financial transactions.
• Reconcile procurement and asset-related expenses.
• Keep inventory records for IT hardware, software licenses, and office equipment.
• Ensure compliance with asset tagging and maintain an up-to-date fixed asset registry.

Administrative Support

• Coordinate with vendors and internal teams for facility maintenance and IT deliveries, installations and procurement activities.
• Ensure compliance with company policies and local regulations while maintaining confidentiality.

Manage Service Requests and Tickets

• Handle and prioritize ServiceNow tickets, ensuring compliance with SLAs. This includes incident management, service request fulfillment, and maintaining accurate documentation of resolutions.

Provide Technical Support and Troubleshooting

• Resolve hardware and software issues for end-users, including PCs, MACs, mobile devices, and network connectivity problems. This involves diagnosing incidents, applying fixes, and ensuring minimal downtime.
• Assist with audio-visual and video conferencing setups for meetings and events, ensuring smooth technology operations in office environments.

Perform Asset Lifecycle

• Oversee the provisioning, configuration, deployment, and disposal of IT assets such as laptops, peripherals, and mobile phones. Maintain inventory accuracy and track asset status throughout its lifecycle.

Ensure Compliance and Knowledge Management

• Follow ITIL best practices for change, security, and problem management. Maintain knowledge bases and contribute to continuous improvement initiatives for service delivery.

This role is required to physically work in an EY office.

Skills and attributes for success

• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues. 
• Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary. 
• A Bachelor's degree or equivalent work experience is desirable.

To qualify for the role you must have

• Excellent communication, interpersonal, organizational, and time management skills. 
• Excellent customer service attitude. 
• Ability to liaise and work effectively with all levels of end users and IT personnel. 
• Ability to communicate effectively with supervisor and peers.
• Approximately 1-4 years of experience in end user technology support