New-AOA-Sr. Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY- Assurance – Senior Manager – AOA

As part of our EY-Assurance Team, the principal objectives will be to ensure that consistent, and high-quality service is provided by the team by taking end-to-end project ownership and accomplishing the define goals.  

The opportunity

We’re looking for incumbents who will be responsible for support activities and service delivery for engagements in Americas, Europe and the UK. In addition to managing the support and service delivery, the individual will coach team members, provide technical support and assist in growing the EY GDS AOA portfolio.

Your key responsibilities

•    Manage portfolio and market leadership

•    Actively support the EY GDS AOA segment agenda for growth and quality initiatives

•    Develop strong relationships with onshore stakeholders, GDS Assurance senior managers and managers, and counterparts from other EY GDS service lines 

•    Enhance relationships and leverage connections to identify and convert business opportunities 

•    Plan for annual growth, resource and activities for the segment

•    Monitor KPIs, such as growth, quality feedback, utilization, risk management compliance and attrition for the teams under supervision and take appropriate action, wherever required 

•    Promote internal communication between teams and assist them in driving change and reinforcing quality through developing and following proper protocols for exceptional  service delivery

•    Conduct timely performance reviews and provide performance feedback and training

•    Address service delivery quality issues

•    Organize and provide technical training

•    Share best practices with the teams

•     Develop an understanding of EY Risk Management procedures and ensure that these areembedded in the engagement team’s work

•    Support global or GDS quality programs

Skills and attributes for success

•   Excellent communication, presentation and facilitation skills

•   Ability to be flexible and self-disciplined to coordinate multiple projects and initiatives simultaneously through effective prioritization and management  

•    Analyze complex or unusual problems and deliver insightful and pragmatic solutions

•    Ability to quickly and easily create, gather and analyze data from a variety of sources

•    A robust and resilient disposition, able to encourage discipline in team behaviours  

•     Lead a team of managers, assistant managers, team leads, seniors and associates

•     Empower, mentor, coach and guide managers and assistant managers to manage their own performance and of their teams to create a pipeline of potential talent

•     Identify training needs (technical and non-technical) with respect to client servicing decision making and people issues

•     Conduct EY GDS AOA team's performance reviews

To qualify for the role, you must have

•    10+ years’ experience (and demonstrated competence, depth, and breadth) of operational and project management experience  
•    10+ years’ experience of people management, coaching and leveraging work through others. 

Ideally, you’ll also have

•    Interest in business and commerciality. 

What we look for

•    A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

•    An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.

•    Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

•    Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

•    Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

•    Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build. 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.